Angela Bobo
Milwaukee,WI
Summary
- Reliable and upbeat Associate Desktop Specialist successful at promoting customer loyalty, satisfaction and top-notch skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Desktop Specialist
Charter Communications, Spectrum
05.2022 - Current
- Managed competing deadlines with efficiency with managing around 40 or more interna clients
- Certified with HP and Dell
- Certified in replacing LCD screens on HP/Dell devices.
- Answering internal calls from staff by organizing dates/times for repairs and additional services
- Imaging devices per EUC team to keep devices up to date
- Disabling/Enabling accounts in Active Directory w/admin rights
- Configuring printers w/ proper settings per Charter
- Imaging POS stations/upgrading stations
- Retiring EOL devices and replacing with new devices
- Driving the work vehicle to complete projects at assigned stores
- Dispatching HP/Dell devices to Billing Depot for complete repair
- Experience in Cherwell Ticketing Service Manager to view tickets/open/close/forward to proper teams
- CMDB Assets Dashboard experience
- Training Modules through Talent Center/Security Protocols
- Monthly Inventory scanned in and updated/audit tagged
Services Specialist
Applied Tech Solutions
07.2021 - 05.2022
- Technical issues involving Microsoft's full suite of business applications and operating systems
- Advanced hardware and software support; maintenance and updates for desktops, printers, and mobile devices
- General hardware and software support for servers, firewalls, switches, and wireless access points
- Logging client issues correctly in the ticket management system
- On-site staffing and/or on-site assistance acting as a team with junior and senior technicians to resolve issues
- Advanced workstation setup and configuration
- Project assistance
- Facilitation of new user setups and orientations
- Documentation and procedure writing and review
IT Technical Support Specialist
HORIZON HOMECARE & HOSPICE INC
11.2017 - 06.2021
- Assists with technical design, system administration and process improvement, including maintaining and updating Agency technologies and documentation.
- Understands regulations, ensues the security and privacy of information, works to implement standards and functions with integrity as part of fast-paced team.
- Additionally responsible for planning, documentation, project execution tasks and other assigned work; including system administration for platforms within Horizon's technology portfolio.
- The face and voice of IT, providing exceptional customer service, communication, via phone, ticketing system and walk-up (face-to-face) for day-to-day support and requests.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Medical Records Clerk
RETINA AND VITREOUS CONSULTANTS
11.2005 - 11.2017
- Related issues involving upgrades, loss of passwords and adding printers to computers.
- Also have worked with removing viruses.
- Pulled clinics patient charts for upcoming appointments leaving from our facility to another.
- Worked with medical record releases that have to be mailed or faxed whichever the patient prefers.
- Copied/Pulled charts for Audits so that the supervisor can review before giving to auditor.
- Having charts pulled for Nurses to complete disability forms and work releases in a timely manner.
- Serviced 10+ clients with receiving records and faxing over records
Education
Associate's degree - MANAGEMENT OF INFORMATION SYSTEMS PC APPLICATIONS SUPPORT
UNIVERSITY of PHOENIX
Phoenix, AZ (remote Online)2011
Skills
- Technical Troubleshooting
- Hardware upgrades
- Application installations
- MS Office
- Customer support needs assessment
- Technical Improvement Knowledge
- Systems Development
- Mobile Devices
- Performance Improvement
- Hardware and Software Configuration
- Continuous Deployment
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted to Tier 2 Support Specialist due to great performance and that achieved Presidents Award in my department.
Certification
- PC Technician Training - September 2023-current
- Information Security Awareness 7/20/21
- Technical Support Fundamentals 10/08/20
- Meta Database Engineer Professional Certificate Charter Communications - 11/16/2023
Timeline
Associate Desktop Specialist
Charter Communications, Spectrum
05.2022 - Current
Services Specialist
Applied Tech Solutions
07.2021 - 05.2022
IT Technical Support Specialist
HORIZON HOMECARE & HOSPICE INC
11.2017 - 06.2021
Medical Records Clerk
RETINA AND VITREOUS CONSULTANTS
11.2005 - 11.2017
Associate's degree - MANAGEMENT OF INFORMATION SYSTEMS PC APPLICATIONS SUPPORT
UNIVERSITY of PHOENIX