Angela Bolds
Baton Rouge,La
Summary
To obtain and embrace a new and challenging Managerial or Service Advisor position My professional goals and desires are to find a solid company that recognizes my abilities, strong work ethics, integrity, and deep desire to grow stronger with my current work experience.
Managing a company’s assets successfully, managing their employees’ enthusiasm and loyalty within this company, is what I enjoy doing for a company. The right company would recognize, and believe in, my ability to manage growth and contribute to the ultimate success for that company in the years to come. A true “win-win” partnership for both.
My background in operations professes with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation.
Dependable and results-driven, known for enhancing operational performance.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals.
I am a reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. As a self-starting Operations Manager offering high-level experience in supervision of workover and completion operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SERIVICE ADVISOR
Kia of Baton Rouge/Matt Bowers Dodge Chrysler Jeep & Ram
Baton Rouge, LA
01.2026 - Current
- Next Appointments -Service Recommendations - Extended Warranty- Prepared Invoices- Maintained CSI Month 88-100% achieving goal set forth-Communicate and Convert Approved jobs to Parts, Tech and Customer.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Owner/ CEO
Main Attraction Event Center- LLC
Baton Rouge
06.2021 - Current
- Developed and implemented event logistics, ensuring seamless execution of diverse client requirements.
- Oversaw budgeting and financial management, optimizing resource allocation for maximum profitability.
- Established relationships with vendors and suppliers, enhancing service quality and reducing costs.
- Trained and mentored staff on operational procedures, fostering a collaborative team environment.
- Conducted post-event evaluations to identify areas for improvement and enhance future offerings.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Service Advisor
Katy Honda Cars of Katy
Katy, Texas
03.2023 - 12.2024
- Next Appointments -Service Recommendations -Sales -Insurance- Extended Warranty- Prepared Statements -Call Center- Ordering-Sales Goal Achieving Goal of the month 80k-90k in service, warranty and maintenance revenue as an individual.
- Coordinated service schedules, optimizing workflow and reducing wait times for clients.
- Collaborated with technicians to diagnose vehicle issues, enhancing communication between departments.
- Educated customers on maintenance plans, promoting preventative care and driving customer loyalty.
- Streamlined service processes, resulting in improved operational efficiency and reduced service time.
- Led initiatives to enhance client relations, contributing to increased repeat business and referrals.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Service Writer
Ralph Sellers Chevrolet
Baton Rouge, LA
01.2020 - 01.2021
- Managed service appointments and customer inquiries to enhance satisfaction and retention.
- Coordinated communication between technicians and customers to ensure clarity on vehicle repairs.
- Developed detailed service estimates, accurately reflecting necessary repairs and maintenance.
- Streamlined the work order process, reducing turnaround time for service completion.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Presented different repair options to customers to help each person make appropriate choices.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
General Manager and Task Force General Manager
Quality Inn & Suites
Gonzales, LA
12.2018 - 01.2020
- Reported to and coordinated directly with the absentee owner’s corporate director on all aspects of operations.
- Appointed Task force, General Manager (Task Force) Position required training new General Managers.
- Implemented customer service training that mirrored Choice Hotel’s corporate training program.
- Increased customer service scores 59% in the first 2 months.
- Develop employee safety programs and training.
- Responsible for turning around an operational and financially, distressed hotel.
- Developed and implemented strategic marketing initiatives to enhance brand visibility and increase occupancy rates.
- Directed daily operations, ensuring exceptional guest experiences and maintaining high standards of service quality.
- Led team training programs, fostering a culture of excellence and enhancing staff performance through mentorship.
- Streamlined operational workflows, improving efficiency in front desk management and housekeeping services.
- Collaborated with vendors to negotiate contracts, securing favorable terms for supplies and services essential for operations.
- Managed compliance with health regulations, ensuring safety protocols were upheld throughout the facility operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Assistant Service Manager
Price Leblanc Toyota
Baton Rouge, LA
02.2018 - 12.2018
- Trained and mentored junior staff on best practices in service management and customer interactions.
- Streamlined service workflows, enhancing efficiency and reducing turnaround times for customer inquiries.
- Analyzed customer feedback to identify areas for improvement in service delivery and team performance.
- Coordinated scheduling of service appointments, maximizing resource allocation and improving client engagement rates.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant General Manager
Microtel Hotels by Wyndham - Airport
Baton Rouge, LA
09.2014 - 02.2018
- Led daily operations, ensuring consistent service quality and guest satisfaction.
- Analyzed financial reports, identifying trends and recommending cost-saving measures.
- Coordinated with departments to streamline communication and improve operational efficiency.
- Oversaw inventory management, optimizing stock levels to reduce waste and enhance availability.
- Implemented marketing strategies to increase hotel occupancy rates during peak seasons.
- Managed scheduling for staff, ensuring adequate coverage during high-demand periods.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Managed budget implementations, employee evaluations, and contract details.
Operations Manager
Sleep Inn Hotel
Baton Rouge, Louisiana
08.2007 - 09.2014
- Streamlined daily operations, ensuring efficient workflow and optimal guest experiences.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Education
Associate of Science - Business Management
Baton Rouge Community College
Baton Rouge, LA06-2021
Skills
- Instrumental in raising customer online reviews, ranking from #40 to #27 to increase the company’s value proposition on the internet
- Increased top-line revenue due to an employee’s incentive promotion that I developed on teaching each front-line employee
- Retrieved and deposited over $75,00000 in outstanding invoices in 4 months
- Awarded Wyndham’s Customer Service Super Star Award
- 6-month consecutive period monthly gross 100k
- Member of BRLA – Baton Rouge Lodging Association
- Chamber of Commerce Member 2012
- Guest services management
- Guest relations management
- Cash handling
- Staff scheduling
- Quality assurance
- Office and staff streamlining
- Staff supervision
- Telephone etiquette
- Marketing
- Account administration
- Revenue generation
- Guest experiences
- Employee performance reviews
- Staff training and development
- Promotions
- Disciplinary action and termination
- Reporting
- Housekeeping oversight
- Front office staff
- Customer service
- Inventory management
- Hotel operations
- Work Planning and Prioritization
- Group bookings
Accomplishments
- Supervised team of 23 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Handled and resolved the largest Number of reporting discrepancies in 30 days with chargebacks and billing lodging descrepacies.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 12 months.
- Established strategic organizational frameworks and records management practices to enhance the confidentiality, integrity, and availability of essential business information.
Certification
- Choice Hotels & Wyndam OperationsTraining
- Business Management Training
- Accounting/Payroll Training with ADP & Netchex
Timeline
SERIVICE ADVISOR
Kia of Baton Rouge/Matt Bowers Dodge Chrysler Jeep & Ram
01.2026 - Current
Service Advisor
Katy Honda Cars of Katy
03.2023 - 12.2024
Owner/ CEO
Main Attraction Event Center- LLC
06.2021 - Current
Service Writer
Ralph Sellers Chevrolet
01.2020 - 01.2021
General Manager and Task Force General Manager
Quality Inn & Suites
12.2018 - 01.2020
Assistant Service Manager
Price Leblanc Toyota
02.2018 - 12.2018
Assistant General Manager
Microtel Hotels by Wyndham - Airport
09.2014 - 02.2018
Operations Manager
Sleep Inn Hotel
08.2007 - 09.2014
Associate of Science - Business Management
Baton Rouge Community College