Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Bolio

Trinity

Summary

Accomplished General Manager at Koa Campgrounds, adept in strategic planning and staff management, significantly enhancing team productivity and customer satisfaction. Leveraged analytical thinking and exceptional customer service skills to foster long-term partnerships and streamline operations. Proven track record in driving profitability and operational excellence, with a keen focus on achieving company goals.

Overview

25
25
years of professional experience

Work History

Supervisor

Newbold Services
02.2018 - Current
  • Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
  • Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
  • Emptied trashcans and transported waste to collection areas.
  • Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.

General Manager

Koa Campgrounds
05.2014 - 06.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Housekeeping Supervisor

Marriott
01.2009 - 01.2010
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Scale House Attendant

Denbo Iron and Metals
01.2005 - 01.2009
  • Operated weigh scales and issued tickets when necessary.
  • Answered customer calls professionally and routed to appropriate person.
  • Dispatched orders to drivers for efficiency.
  • Complied with safety regulations to avoid potential injuries and support company goals.

Security Officer

Murray Guard Security
01.2000 - 01.2002
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

GED - General Studies

Athens High School
Athens, AL
1989

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Inventory control
  • Analytical thinking
  • Team building
  • Operations management
  • Schedule development
  • Policy enforcement
  • Priority management

Timeline

Supervisor

Newbold Services
02.2018 - Current

General Manager

Koa Campgrounds
05.2014 - 06.2017

Housekeeping Supervisor

Marriott
01.2009 - 01.2010

Scale House Attendant

Denbo Iron and Metals
01.2005 - 01.2009

Security Officer

Murray Guard Security
01.2000 - 01.2002

GED - General Studies

Athens High School
Angela Bolio