ANGELA BOMER
Chicago,IL
Summary
Possess excellent communication and inter-personal skills Proficient in the use of computers. Competent at managing responsibilities in a high-volume atmosphere. Client-driven Human Services Caseworker with 5 and half years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork. Adapted instructional and hands on teaching methods to meet the needs of students and their interests. Experience working with intellectual and developmental disabled.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Human Services Caseworker
State Of ILLinois Department Of Human Services
06.2017 - Current
- Utilized complex client management systems, both digital and manual, and maintained sensitive information in highly encrypted databases.
- Recorded data and kept communication log on daily basis for supervisors and other support staff, encouraging smooth transitions at shift change.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports, and fiscal data.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Process or deny new applications, and redeterminations according to State and Federal policy for Medicaid, Long term care and SNAP(Supplemental Nutritional Assistance Program) benefits.
- Contacted appropriate parties to process cases.
- Rotated on call center to answer calls, update and provide general and specific information to authorized parties.
- Calculate eligibility for SNAP(Supplement Nutritional Assistance Program ) benefits.
- Stay abreast of all policy updates.
- Process cases that are denied or recommended by Office of Inspector General.
- Process cases that are assigned urgently in timely fashion.
Loan Originator
Avant Financial
12.2014 - Current
- Avant - 222 N LaSalle LaSalle Network/Avant Perform initial appraisal of potential borrowers by thoroughly examining their applications.
- Interview applicants to evaluate their eligibility for loan in call center setting.
- Follow up with clients to clarify important points.
- Finalize loan contracts and keep clients informed in rules and obligations.
- Remain up to speed regarding lending and other financial services.
- Identify customer needs, explore all options and suggest different types of loans.
- Suggest alternate channels and cross-sell products and services.
- Assist with training new staff.
- Forge trust relationships and enhance customer dedication.
- Work within established regulations and adhere to law requirements at all times.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Prepared reports and communication for senior management and clients.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns
Office Assistant
Sha-Tech Temps
10.2014 - 08.2015
- Read incoming material, sorts, scan and file.
- Update and maintain personnel files.
- Ordered, received and maintained office supplies.
- Screen incoming phone calls Answer inquiries about client service.
- Collect data for Admission activities.
- Update staff weekly schedules.
- Gathered and verified all required customer information for tracking purposes.
C.N.A Intern
Swedish Covenant Hospital
09.2012 - 11.2014
- Supports all clerical function needed on unit.
- Answer call light, take and document vital signs, compute patient input and output.
- As under supervision of R.N.
- Notify of patient concerns monitor environment for safety concerns.
- Maintained clean, healthy and safe environment.
- Monitored vital signs, such as blood pressure and pulse.
Administrative Technician/Certified Nursing Asst
Marian Joy Rehabilitation Hospital
04.2013 - 10.2014
- Convey stat orders to appropriate personnel immediately.
- Performed emergency dispatch as requested.
- Compile documentation for admissions, transfers and discharges patients.
- Support all clerical function needed on unit.
- Set up and maintain pager phone system.
- Assisted doctors, nurses, and supported staff with coordination of work flow.
- Stocked units with office and medical supplies.
- Update daily census File preparation, organization of staff meetings.
- Edit and mail correspondence.
- Closely collaborated with management team to make necessary improvements and satisfy resident needs.
- Oversaw inventory and office supply purchases.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Places forms in medical record including but not limited to discharge paperwork, outpatient records, home health orders, advanced directives
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Greeted and answered visitor's questions.
Phlebotomist Intern
St. Anthony Hospital
04.2012 - 08.2012
- Collected specimens through proper venipuncture procedures.
- Assisted the office by working on clerical work when needed.
- Replenished and monitored supplies when needed.
Health Administrator Intern
Healthcare Consortium
12.2010 - 01.2011
- Audited several clinics records insuring that rules and regulations on Healthy Start program were being followed.
- Participated in staff meetings.
- Prepared charts for findings of audits.
Stay at Home Parent
Self- Employed
01.2000 - 12.2010
- Self-motivated, with a strong sense of personal responsibility.
- Adapted to teaching methods hands on and instructional.
- Managed schedules for two children with medical and learning disabilities, under the age of 10.
- Networked with other parents for academic, social and transportation needs.
Customer Service Representative
Aon Insurance
09.1998 - 01.2000
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed 50 calls per day.
Customer Service Representative
AT&T
04.1996 - 09.1998
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed 40 calls per day.
- Upsold cable packages.
Direct Support Professional
C.A.R.C
03.1993 - 04.1996
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Education
Phlebotomy
Chicago School of Phlebotomy
Naperville, IL 6053612.2023
Bachelor of Arts - Health Administration
Governors State University
University Park, IL01.2010
Skills
- Ability to maintain required clinical records
- Excellent organizational skills
- MS Windows proficient
- Types 35 WPM
- Quick learner
- Attention to detail
- Creative problem solver
- HIPAA Regulations
- Microsoft PowerPoint
- Medicaid Application
Certification
- Phlebotomy
Timeline
Human Services Caseworker
State Of ILLinois Department Of Human Services
06.2017 - Current
Loan Originator
Avant Financial
12.2014 - Current
Office Assistant
Sha-Tech Temps
10.2014 - 08.2015
Administrative Technician/Certified Nursing Asst
Marian Joy Rehabilitation Hospital
04.2013 - 10.2014
C.N.A Intern
Swedish Covenant Hospital
09.2012 - 11.2014
Phlebotomist Intern
St. Anthony Hospital
04.2012 - 08.2012
Health Administrator Intern
Healthcare Consortium
12.2010 - 01.2011
Stay at Home Parent
Self- Employed
01.2000 - 12.2010
Customer Service Representative
Aon Insurance
09.1998 - 01.2000
Customer Service Representative
AT&T
04.1996 - 09.1998
Direct Support Professional
C.A.R.C
03.1993 - 04.1996
Phlebotomy
Chicago School of Phlebotomy
Bachelor of Arts - Health Administration
Governors State University