Angela Bonilla
Burlington,CT
Summary
Well-qualified Spanish Interpreter with 10 years of experience in Medical settings. Easily translates conversations and maintains original meaning. Personable and professional with focus on providing accurate translations for diverse projects.
Background includes working in Medical environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in Spanish to English translations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
"JOSE CARRASCO ARTEAGA" HOSPITAL
01.2018 - 12.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Increased efficiency within the department by automating routine processes using specialized software tools.
Condominium Manager
SAN PEDRO CONDOMINIUM
01.2014 - 12.2020
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Implemented cost-effective maintenance strategies for improved building conditions and reduced expenses.
- Coordinated efficient move-ins and move-outs, ensuring minimal disruption to existing residents.
- Developed comprehensive budgets, monitoring expenditures to ensure financial stability of the condominium community.
- Oversaw property inspections, identifying areas for improvement and scheduling necessary repairs or upgrades.
- Organized regular meetings with residents to discuss updates, gather feedback, and address concerns.
- Supervised on-site staff members, providing guidance and support for exceptional performance.
PHARMACY ASSISTANT
KATY´S PHARMACY
01.2016 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Medical Call Center Representative
SOCIAL SECURITY ECUADORIAN INSTITUTE "IESS"
01.2014 - 12.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Assisted in updating internal policies and procedures, leading to an improved workflow within the call center.
- Enhanced communication between clients and non-Spanish speakers by providing accurate translations in real-time conversations.
Pharmacy Clerk
KATY´S PHARMACY
01.2009 - 12.2013
- Enhanced customer satisfaction by providing efficient and accurate prescription processing.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
Education
Clinical Psychology
CUENCA´S UNIVERSITY
CUENCA-ECUADOR60-HOUR MEDICAL INTERPERTER TRAINING - Language Interpretation And Translation
AALB MEDICAL INTERPRETER TRAINING COURSE
Chicago, ILHigh School Diploma -
ESPIRITU DE SABIDURIA HIGH SCHOOL
CUENCA-ECUADOR09.2017
Skills
- HIPAA Compliance
- Data Entry
- Patient-Focused Care
- Payment Collection
- Medical Terminology
- Call Management
- Fluent in SPANISH
- Bilingual Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
AALB 60-HOUR MEDICAL INTERPRETER TRAINING
CPR TRAINED
Timeline
Medical Assistant
"JOSE CARRASCO ARTEAGA" HOSPITAL
01.2018 - 12.2020
PHARMACY ASSISTANT
KATY´S PHARMACY
01.2016 - 12.2017
Condominium Manager
SAN PEDRO CONDOMINIUM
01.2014 - 12.2020
Medical Call Center Representative
SOCIAL SECURITY ECUADORIAN INSTITUTE "IESS"
01.2014 - 12.2015
Pharmacy Clerk
KATY´S PHARMACY
01.2009 - 12.2013
Clinical Psychology
CUENCA´S UNIVERSITY
60-HOUR MEDICAL INTERPERTER TRAINING - Language Interpretation And Translation
AALB MEDICAL INTERPRETER TRAINING COURSE
High School Diploma -
ESPIRITU DE SABIDURIA HIGH SCHOOL
AALB 60-HOUR MEDICAL INTERPRETER TRAINING
CPR TRAINED
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