Angela Boogaerts

• Built the Citi Ethics Operations team over six years centralizing key functions (vendor management, reporting, records, regulatory impact, whistleblower line intake, and technology), implementing productivity metrics and automated dashboards, and launching the Ethics Hotline webpage for employee reporting. Reduced TPM spend over 75% in 2025.
• Drive simplification and structural efficiency efforts across the organization via AI initiatives and operating model workstreams within Legal. Reduced case handling time by 20%.
• Oversee the Risk & Control (RCSA) governance framework addressing risks associated with Cross Border Data transfer, vendor outsourcing (SaaS and cloud), global data privacy requirements such as GDPR, records management (RIM), legal holds, data subject requests, discovery requests, ESG and sustainability and AI to ensure regulatory readiness and audit defensibility across multiple lines of business.
• Acted as key liaison with Legal, Compliance, and Regulatory Impact teams to respond to escalations, examinations, and inquiries.
• Produce reporting on human capital risk, conduct trends, employee complaints, and program KPIs to measure program effectiveness to the Citibank Board of Directors, Citibank Audit Committee, Citibank executive leadership, internal and external auditors and other regulatory bodies such as the OCC, FRB, SEC, and international regulators.

• Managed operational governance of the company’s ethics reporting and investigations program, overseeing complex misconduct and fraud investigations.
• Developed executive briefings and strategic reporting for C-suite leadership and Berkshire Hathaway Internal Audit.
• Led process redesign initiatives leveraging automation, analytics, and emerging technology to enhance operational risk monitoring. Employee of the Year (2018) for leading development of a fraud detection and monitoring platform that improved financial risk detection across the firm.
• Designed training programs and compliance communications to build firm-wide awareness of reporting mechanisms and Code of Conduct standards.

• Partnered with engineering and operations teams to align system capabilities with field operations, improving maintenance planning, asset utilization, and operational efficiency.
• Directed design and delivery of enterprise technology initiatives supporting maintenance event tracking, timekeeping and asset management across engineering and infrastructure functions impacting over 8,000 employees. (SAP Work Management)

• Directed development of a $4B procurement and accounts payable system supporting 2,000+ internal users and 300+ external vendors. Reduced manual processing by 50%.
• Directed full-cycle accounts payable operations, including invoice intake, validation, approval workflows, and payment processing.
• Implemented automated AP solutions (e.g., OCR, workflow tools) to increase efficiency and reduce processing costs.
• Oversaw billing, collections, dispute resolution, and cash application processes to ensure timely and accurate revenue recognition.

Est completion Dec 2027

Cum Laude