Angela Borotz
Kansas City,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the client relationship industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Associate Client Relations Specialist
DST Systems/SS&C Technologies
04.2021 - Current
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Built strong relationships with clients through effective communication and consistent followup.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Collaborated with cross-functional teams to deliver exceptional client experiences and drive business growth.
- Resolved complex client issues through diligent research and collaboration with internal resources.
Investor Services Representative
DST/SS&C Technologies
04.2018 - 04.2021
- Enhanced client satisfaction by addressing and resolving investor inquiries in a timely manner.
- Collaborated with team members to develop strategies for delivering exceptional customer service.
- Maintained detailed records of client interactions and transactions, ensuring data accuracy and confidentiality.
- Assisted clients with account maintenance, including updating personal information and processing financial transactions.
- Ensured compliance with industry regulations by staying up-to-date on investment products and procedures.
Cashier
Hy-Vee
06.2017 - 04.2018
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Supervisor
Legends Hospitality (Sporting KC)
07.2017 - 12.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Medical Records Clerk
Kindred Hospital
02.2016 - 06.2017
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
Unit Secretary
Children’s Mercy Hospital
12.2013 - 02.2017
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed incoming calls and directed to appropriate department.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Cashier/Customer Service
Toys R US
11.2013 - 12.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Admitting Representative
Saint Luke’s Hospital
11.2011 - 11.2013
- Streamlined patient admissions by accurately collecting and verifying insurance information.
- Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
- Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
Unit Secretary
Liberty Hospital
11.2011 - 04.2013
- Enhanced office productivity by handling high volume of callers per day.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Registrar
Liberty Hospital
05.2007 - 11.2011
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Winnentonka High School
Kansas City, MO05.2003
Skills
- AS400
- PHS Scheduling System
- Chartmaxx
- Citrix Sunrise
- Intranet
- Internet
- STAR
- RevRunner
- Revenue Protect
- Kronos
- RQI
- FirstNet Organizer
- Meditech
- Hyland Scanning
- ProTouch
- MRO (Medical Request Online)
- MModal Fluency Flex
- Micros POS
- TA2000/AWD
- 3270 Mainframe
- JIRA
- RPMS
- ServiceNOW
- Microsoft Office Suite
Timeline
Associate Client Relations Specialist
DST Systems/SS&C Technologies
04.2021 - Current
Investor Services Representative
DST/SS&C Technologies
04.2018 - 04.2021
Supervisor
Legends Hospitality (Sporting KC)
07.2017 - 12.2017
Cashier
Hy-Vee
06.2017 - 04.2018
Medical Records Clerk
Kindred Hospital
02.2016 - 06.2017
Unit Secretary
Children’s Mercy Hospital
12.2013 - 02.2017
Cashier/Customer Service
Toys R US
11.2013 - 12.2014
Admitting Representative
Saint Luke’s Hospital
11.2011 - 11.2013
Unit Secretary
Liberty Hospital
11.2011 - 04.2013
Patient Registrar
Liberty Hospital
05.2007 - 11.2011
High School Diploma -
Winnentonka High School
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