Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Box

Joshua,TX

Summary

Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments. Hard-working Supervisor with exceptional track record leading teams, assigning tasks, training and coaching, delivering results, and exceeding expectations.

Overview

13
13
years of professional experience

Work History

Client Care Coordinator/Administrator/Supervisor

Comfort Keepers
10.2021 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in new and continued business.
  • Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
  • Managed any high-priority escalations effectively, minimizing negative impact on the organization's reputation and revenue streams.
  • Developed staff skills through targeted coaching and training programs, resulting in improved performance and higher client satisfaction.
  • Implemented marketing campaigns that boosted awareness and generated significant sales leads.
  • Coordinated recruitment, interviewing, hiring, and pay negotiations of all staff.

Administrative Assistant

Comfort Keepers
06.2015 - 10.2021
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling.
  • Maximized efficiency in scheduling through strategic prioritization of tasks based on urgency, complexity, and available resources.
  • Coordinated client appointments and scheduling to promote optimal caregiver productivity and client satisfaction.

Caregiver

Comfort Keepers
06.2013 - 06.2015
  • Enhanced client comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for clients, reducing risks and ensuring optimal health outcomes.

Nurses Aide & Shift Supervisor

Fleurdleys Assisted Living
12.2010 - 06.2013
  • Enhanced patient comfort by providing personalized care and addressing individual needs.
  • Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
  • Assisted in patient mobility, improving their physical strength and independence with daily activities.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Education

No Degree - Nursing

Hill College
Cleburne, TX

High School Diploma -

Haltom High School
Haltom City, TX
05.1995

Skills

  • Program Oversight
  • Strategic Planning
  • Scheduling
  • Staff Management
  • Processes and procedures
  • Business Administration
  • Problem-solving
  • Communication

Timeline

Client Care Coordinator/Administrator/Supervisor

Comfort Keepers
10.2021 - Current

Administrative Assistant

Comfort Keepers
06.2015 - 10.2021

Caregiver

Comfort Keepers
06.2013 - 06.2015

Nurses Aide & Shift Supervisor

Fleurdleys Assisted Living
12.2010 - 06.2013

No Degree - Nursing

Hill College

High School Diploma -

Haltom High School

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Angela Box