Angela Boyce

Mentored students, met with them 1 on 1 to discuss ongoing dormitory needs, completed hygiene contracts, wrote monthly case notes & completed bimonthly evaluations, worked with the team of advisors to ensure the security & safety of the students & to meet their mental health & physical needs in the dorms, held weekly stewardship meetings, cleaned dorm rooms when necessary, completed packouts, reached out by phone to former students checked & responded to emails daily, worked in Microsoft office, word & Excel, participated in daily briefings, attended monthly staff meetings

• Delivered engaging lessons in diverse subjects to accommodate different learning styles.
• Maintained classroom order and fostered a positive learning environment.
• Collaborated with teachers to develop instructional materials and lesson plans.
• Assessed student progress and provided constructive feedback to enhance learning outcomes.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed video monitoring systems to ensure accurate surveillance and timely incident reporting.
• Trained new staff on operational procedures and customer engagement best practices.
• Collaborated with team members to improve service delivery and enhance customer satisfaction levels.

• Coordinated client assessments to identify needs and develop personalized service plans.
• Advocated for clients by connecting them with community resources and support services.
• Monitored client progress, adjusting care plans as necessary to ensure optimal outcomes.
• Collaborated with multidisciplinary teams to facilitate comprehensive case management strategies.
• Implemented best practices in documentation to maintain compliance with regulatory standards.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.

• Facilitated crisis intervention sessions, employing active listening and de-escalation techniques to support individuals in distress.
• Conducted assessments to identify immediate needs and develop tailored intervention plans for clients.
• Collaborated with multidisciplinary teams to coordinate care and ensure comprehensive support for at-risk populations.
• Advocated for clients' rights, connecting them with necessary social services and resources for ongoing support.
• Provided emotional support to clients, enabling them to better cope with challenging situations.
• Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
• Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
• Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
• Member of on-call emergency response team for crisis intervention within facility.
• Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
• Served as a liaison between clients and other service providers, coordinating care plans efficiently.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Evaluated risk to client or others by gathering information and conducting assessments.
• Conversed with individuals in crisis which called or texted hotline for assistance.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Offered supportive counseling and crisis intervention to individuals in crisis.
• Collaborated with mental health professionals to coordinate comprehensive care for clients.
• Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.