Angela Boyd
CEDAR GROVE,NJ
Summary
Certified [Job Title] offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
EMS Dispatcher
RWJ University Hospital
01.2022 - Current
- Improved response times by efficiently coordinating emergency services and dispatching appropriate units.
- Enhanced communication between first responders and the public by providing accurate and timely information.
- Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
- Maintained updated knowledge of local geography, ensuring quick identification of locations during emergency calls.
- Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
- Provided vital support during mass casualty events, managing resources effectively under extreme pressure.
- Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
- Continuously improved personal performance through participation in professional development courses related to emergency dispatching.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
EMT-Basic
Trinitas Regional Medical Center
12.2009 - 01.2022
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Streamlined processes within the EMT team by initiating effective communication channels for better coordination between EMS professionals on scene.
- Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed based on specific cases.
- Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues and demonstrating dedication to continuous improvement in patient care practices.
Education
Associate of Science - GENERAL SCIENCE
Essex County College
Newark, NJ12.2024
GED -
MIAMI DADE CAREER AND TECHNICAL SCHOOL
Miami, FL06.1997
Skills
- Adaptability
- Emergency Protocols
- Dispatch Software
- Stress Tolerance
- Medical Terminology
- Critical Thinking
- Record Keeping
- Effective Communication
- Public Safety Awareness
- Empathy and Compassion
Accomplishments
I WAS RECENTLY RECONIZED AS THE TEAM PLAYER OF THE YEAR FOR 2023
Timeline
EMS Dispatcher
RWJ University Hospital
01.2022 - Current
EMT-Basic
Trinitas Regional Medical Center
12.2009 - 01.2022
Associate of Science - GENERAL SCIENCE
Essex County College
GED -
MIAMI DADE CAREER AND TECHNICAL SCHOOL