Angela Boykin

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Standardized office structures and processes to promote collaboration and increased performance.
• Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
• Prepared meeting rooms and materials and recorded important information.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Coordinated special projects and managed schedules.
• Maintained computer and physical filing systems.
• Evaluated employee records and productivity and submitted evaluation reports.
• Delivered performance reviews, recommending additional training or advancements.
• Updated reports, managed accounts and generated reports for company database.
• Supervised 9 Office Assistant and provided constructive feedback, Delivered performance reviews, recommending additional training or advancements

• Provided primary customer support to internal and external customers.
• Helped customers complete purchases, locate items and join reward programs.
• Collected and authorized payments of guests.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Tallied cash drawer at beginning and end of each work shift.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Checked personal identifications during alcohol and tobacco sales.
• Managed and increase sales by 10%.