Microsoft office
ANGELA BRADLEY
Memphis,TN
Summary
- To obtain a position within the organization and effectively utilize skills and knowledge gained from prior experiences
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Windows 2000
- Windows XP
- Customer service
- Data entry
- 10 key
Overview
20
20
years of professional experience
Work History
Gereral Manager/General Store Manager
The Wing Guru
01.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
1st Assistant Manager
Cato Fashion
09.2020 - 10.2021
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Oversaw vendor relationships, negotiating favorable terms on pricing while securing timely deliveries of new products.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
Sales Associate/Cashier/Customer Service
Lori's Gifts, Inc.
09.2019 - 03.2020
- Greeting customers, Respond to customers, Improve engagement with merchandise and providing outstanding customer service, Operate cash register, Manage financial transactions and balance drawers, Achieve established goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Transportation/Dispatcher
Baptist Memorial Hospital Desoto
02.2014 - 09.2019
- Responsible for providing safe, direct observation of patients being transported, Moving and aiding patients, Exhibit compassion, Excited safety precautions, Maintain daily logs
Package Handler/Sorter
FedEx Express
11.2010 - 02.2013
- Load and unload packages quickly and efficiently, Organize packages by scanning them in and sorting them out, Move products by air and basic equipment, Safely handle fragile, dangerous or hazardous products
CSR- Customer Service Representative
Sitel Corp
01.2005 - 07.2009
- Answer product and service questions, Suggest information about other products, Open customer accounts by recording account information, Maintain customer records, Resolve product and service problems by clarifying the complaint to determine the cause of the problem and execute the best solution to the situation
Hospitality Associate
Methodist University Hospital
07.2004 - 08.2008
- Maintain customer relations, Delivered food, Keeping customers comfortable
Front end Associate
Buffalo Wild Wings
10.2005 - 02.2007
- Maintain customer relations, Balance and control daily cash transactions, Receive and direct incoming calls, Direct incoming guests to their table
Education
Bachelors of Arts - Criminal Justice
Lane College
Jackson, TN04.2009
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Multi-tasking strength
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Verbal/written communication
- Client Service
- Complex Problem-Solving
- Sales Strategies
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Adapt to diverse groups
- Guest Relations
- Payment Processing
- Strategic Planning
- Merchandising understanding
- Policy and Procedure Adherence
- Product Recommendations
- Negotiation Tactics
- Business Development
- Persuasion techniques
- Fraud Detection
- CRM software proficiency
- Dispute Mediation
- Client Account Management
Keyaccomplishments
- Madison County Police Department, Citizen Academy Internship, Jackson, TN, 2005-01-01, 2007-12-31
- Ms. Phi Beta Sigma, Lane College, Jackson, TN, 2005-01-01, 2007-12-31
Philanthropy
- Ronald McDonald read, passed out gifts, and played games with the children as a Girl Scouts
- Help out at the nursing home with Praise Dancers at my church
- Relay for life
- Breast Cancer Walk
- Brewster Foundation Youth organizer
- Brewster Fine Arts Foundation
References
- Kentosha Brewster-Evans, Memphis, TN, Brewster Fine Arts Foundation, 901-779-0396
- Zonya Warren, LPN, Transplant, Methodist University Hospital, Memphis, TN, 901-438-0051
- Jerrein Jackson, MBA, CPA, Memphis, TN, Frontdoor Inc., 901-237-6525
- Karen Randolph, Commercial Credit Analyst II, General Motors, Dallas, TX, 414-793-1781
Hobbies and Interests
- Youth Organization, Memphis, TN, 1995-01-01, 2000-12-31
- Girl Scout Troop 1115, Memphis, TN, 1995-01-01, 2000-12-31
- Praise Dance, Memphis, TN, 2001-01-01, Present
- Assistant to the CEO of the William Herbert Brewster Foundation
Timeline
Gereral Manager/General Store Manager
The Wing Guru
01.2023 - 11.2024
1st Assistant Manager
Cato Fashion
09.2020 - 10.2021
Sales Associate/Cashier/Customer Service
Lori's Gifts, Inc.
09.2019 - 03.2020
Transportation/Dispatcher
Baptist Memorial Hospital Desoto
02.2014 - 09.2019
Package Handler/Sorter
FedEx Express
11.2010 - 02.2013
Front end Associate
Buffalo Wild Wings
10.2005 - 02.2007
CSR- Customer Service Representative
Sitel Corp
01.2005 - 07.2009
Hospitality Associate
Methodist University Hospital
07.2004 - 08.2008
Bachelors of Arts - Criminal Justice
Lane College
Quote
You often meet your fate on the road you take to avoid it.
French proverb
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsSoftware
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Completed manager training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
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