Angela Braxton
Portsmouth,VA
Summary
Driven by a strong work ethic and a knack for quality assurance, I enhanced production efficiency and team performance at CINTAS. Skilled in troubleshooting and team coordination, I excel in streamlining workflows and elevating customer service standards, evidenced by improved loyalty and operational smoothness. Skilled Production Lead with proven skills in coordinating large-scale production runs. Keeps performance high and costs down by carefully monitoring line activities and maximizing quality control. Offers exceptional safety record. Experienced Production Leader with 15 years of experience monitoring clothing manufacturing. First-rate leadership and team building talents with understanding of manufacturing deadlines and goals. Adept at troubleshooting machine issues and performing repairs. Organized, goal-oriented motivator of team members to meet production goals.
Overview
19
19
years of professional experience
Work History
Production Lead
CINTAS, Professional Uniform And Facility Services
11.2005 - Current
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Coordinated with other departments for seamless integration of cross-functional tasks, resulting in smoother operations.
Customer Service Representative
Target
04.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Business Administration
Tidewater Community College
Norfolk, VASkills
- Quality Control
- Troubleshooting
- Team Coordination
- Strong Work Ethic
- Quality Assurance
- Workflow Management
Timeline
Customer Service Representative
Target
04.2019 - 03.2020
Production Lead
CINTAS, Professional Uniform And Facility Services
11.2005 - Current
Associate of Science - Business Administration
Tidewater Community College
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