Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Timeline
Generic

Angela Breedlove

Indianapolis,Indiana

Summary

Knowledgeable and highly skilled in Customer Service and Administrative duties. Seeking to use my proven skills and knowledge into a great work environment. Extremely eager to learn, grow, and apply my strong observation and skills to customers or internal company support. Dedicated and looking forward to possessing my strong work ethic with high attention to detail. Passionate in customer service for over 25 years.

Overview

25
25
years of professional experience

Work History

Order Management and Parts Advocate

Cummins
01.2021 - Current


  • Provide email and phone support to customers, including end-users, dealers and distributors on orders, availability and pricing.
  • Passionate in providing excellent customer service and consistently meet and exceed all goals including KPI's.
  • Effectively guide customers on pre-sales support information like lead time, pricing, and availability.
  • Provides post sale information such as invoicing, orders, and shipments.
  • Works with various teams, local branches and Regional Distribution centers for sourcing, and order updates.
  • Participated in New-Hire Residency as a subject matter expert.
  • Experience in GOMS, BMS, SalesForce and WebParts.

Customer Service Representative and Retention Specialist

AT&T
09.1999 - 04.2021
  • Placed customer orders, provided billing information sales and technical support
  • Coordinate service agreements and arrangements for management
  • Collected and analyzed customer information in service reports for the team
  • Managed multiple incoming calls and emails.
  • Provided trouble-shooting techniques on accounts to determine actions necessary to correct for customers.
  • Communicated and motivated team members to reach a high quality of customer service satisfaction to build and maintain professional relationships with customers to increase customer loyalty and long-term business.
  • Analyzed customer data to identify potential churners.
  • Implemented strategies to keep customers engaged with the products and services to retain business.
  • Trained team members and built awareness that was essential to product operations that provided consistent service through work processes for the department and company to achieve and maintain a great development opportunity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School -

Arlington High School
Indianapolis, IN

No Degree - Business Communication

Indiana Wesleyan University
Indianapolis, IN

Skills

  • Customer Service Expertise
  • Order Management
  • Project Management
  • Problem-Solving Skills
  • Learner Engagement
  • Mentoring
  • Proficient Organizational Skills
  • Experience in GOMS, SalesForce, QuickServe and BMS
  • Knowledge of Microsoft Teams, Excel and Word
  • Effective Multitasking
  • Time Management
  • Strong Written and Verbal Communication Skills
  • Analytical Problem Solving
  • Order Fulfillment Monitoring
  • Highly motivated

Communication Skills

  • Communicated and motivated team members to reach a high quality of customer service satisfaction to build and maintain professional relationships with customers to increase customer loyalty and long-term business.
  • Built strong partnerships with others to achieve shared objectives while also collaborating with multiple departments within the company to process high demand results with the ability to handle multi-tasks in a faced paced environment.
  • Trained team members and built awareness that was essential to product operations that provided consistent service through work processes for the department and company to achieve and maintain a great development opportunity.

Leadership Experience

High ability to lead and motivate, share ideas, identify, and resolve conflict or issues efficiently and professionally. Ability to mentor and assist wherever necessary to benefit team and companies' overall performance.

Timeline

Order Management and Parts Advocate

Cummins
01.2021 - Current

Customer Service Representative and Retention Specialist

AT&T
09.1999 - 04.2021

High School -

Arlington High School

No Degree - Business Communication

Indiana Wesleyan University
Angela Breedlove