Overview
Work History
Education
Skills
Timeline
Generic

Angela Brickles

Shade

Overview

7
7
years of professional experience

Work History

Community Manager

Colonial Prk
Pomeroy
12.2018 - Current
  • Oversaw communication between residents and management for effective issue resolution.
  • Coordinated maintenance requests to ensure timely resolution for residents.
  • Trained new staff on community policies and resident interaction best practices.
  • Responded to customer inquiries in a timely manner.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Updated resident accounts with latest personal information and recent payments.
  • Engaged with customers via forums, chatbots, emails.
  • Developed comprehensive documentation for internal use.
  • Monitored online conversations and provided constructive feedback.
  • Provided monthly reports on community metrics and progress towards goals.
  • Negotiated with vendors and service providers for community events.
  • Educated community members on products, services, and initiatives.
  • Managed budget for community events and activities, ensuring cost-effectiveness.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Prepared and submitted monthly tenant visit logs.

Education

High School Diploma -

Meigs Local School District
Pomeroy
05-1981

Skills

  • Conflict resolution
  • Resident engagement
  • Tenant relations
  • Budget management
  • Project management
  • Customer relationship management
  • Vendor negotiation
  • Maintenance coordination
  • Documentation development
  • Problem solving
  • Time management
  • Active listening
  • Schedule planning
  • Property tour coordination
  • Property tours and inspections
  • Conflict handling
  • Maintenance oversight
  • Customer support
  • Financial budgeting and reporting
  • Payment management
  • Property management
  • Property inspections
  • Vendor management
  • Operations management
  • Calendar management

Timeline

Community Manager

Colonial Prk
12.2018 - Current

High School Diploma -

Meigs Local School District

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