Angela Brickles
Shade
Overview
7
7
years of professional experience
Work History
Community Manager
Colonial Prk
Pomeroy
12.2018 - Current
- Oversaw communication between residents and management for effective issue resolution.
- Coordinated maintenance requests to ensure timely resolution for residents.
- Trained new staff on community policies and resident interaction best practices.
- Responded to customer inquiries in a timely manner.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Updated resident accounts with latest personal information and recent payments.
- Engaged with customers via forums, chatbots, emails.
- Developed comprehensive documentation for internal use.
- Monitored online conversations and provided constructive feedback.
- Provided monthly reports on community metrics and progress towards goals.
- Negotiated with vendors and service providers for community events.
- Educated community members on products, services, and initiatives.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared and submitted monthly tenant visit logs.
Education
High School Diploma -
Meigs Local School District
Pomeroy05-1981
Skills
- Conflict resolution
- Resident engagement
- Tenant relations
- Budget management
- Project management
- Customer relationship management
- Vendor negotiation
- Maintenance coordination
- Documentation development
- Problem solving
- Time management
- Active listening
- Schedule planning
- Property tour coordination
- Property tours and inspections
- Conflict handling
- Maintenance oversight
- Customer support
- Financial budgeting and reporting
- Payment management
- Property management
- Property inspections
- Vendor management
- Operations management
- Calendar management
Timeline
Community Manager
Colonial Prk
12.2018 - Current
High School Diploma -
Meigs Local School District