Summary
Overview
Work History
Education
Skills
Previousnamechangeyear
Alternativeemail
Previousname
References
Timeline
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Angela Brindle

Angela Brindle

Jarrell,Texas

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

20
20
years of professional experience

Work History

Program Account Manager for Lam Research

MDC Precision
05.2021 - 07.2024
  • Customer interfacing
  • Consistent and time sensitive order confirmation to customers
  • OORs maintained for multiple Lam subsidiary Companies such as Celestica and Talus
  • Work closely with Engineers and Estimating Depts on Quoting and Engineering logs for new business
  • Use several Customer portals to obtain documentation such as Mfg Dwgs, Costed BOMs, etc
  • Consignment and Forecasting management
  • Adept in Intuitive ERP system & Citrix
  • Return Order Management, weekly meetings held with Quality Team.
  • Staff of 2 CSRs reporting directly to me
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Streamlined internal processes for better efficiency in account management tasks.

Assistant Account Manager for Lam Research

Ultra Clean Technology
02.2018 - 05.2021
  • Customer interfacing
  • Consistent and time sensitive order confirmation to customers
  • OORs maintained for multiple customers
  • Work closely with Engineers and Estimating Depts on Quoting and Engineering logs for new business
  • Use several Customer portals to obtain documentation such as Mfg Dwgs, Costed BOMs, etc
  • Consignment and Forecasting management
  • Adept in Intuitive ERP system.

Regional Operations Manager

Carlton-Bates Company
01.2014 - 01.2018
  • Corporate audit compliance and record retention of audits maintained for multiple branches
  • Coordinate monthly safety meetings with 100+ Employees
  • Safety committee meetings held Quarterly
  • Maintain bldg
  • Key and keycard access
  • Conducted new employee orientation and safety training
  • Maintain monthly safety & security checklist in all depts for all bldgs
  • Approved branch expenses with LOA
  • Quarterly Kaizans held with all depts
  • To set objectives that will improve processes and employee development
  • Maintain all HVAC preventative maintenance
  • Work with Sales to improve margin by viewing MOQs & updating price lists
  • Work with the Materials management to eliminate waste and excess inventory
  • Stock rotations/ Returns.

Program Management Support

Carlton-Bates Company
05.2012 - 12.2013
  • Manage document control on a daily basis to keep work flowing to the production floor
  • Manage open order reports using Microsoft Office applications and operating system (Peopesoft)
  • Maintain client relations and assist program management as needed
  • Assist in budget planning/administrative tasks, process analysis as well as quoting, pricing and forecasting for numerous programs and projects
  • Manage RMAs and offer creative solutions to the team as well as customers.

Export Compliance for Shipping/Receiving

Carlton-Bates Company
01.2011 - 04.2012
  • Pick, pack and manage international shipments and export compliance filing
  • Ensure shipments went out properly based on customer expectations utilizing UPS, Fedex and a wide range of freight lines as requested
  • Maintained records of receiving goods and their quality as well as properly stock and locate items in the needed bin
  • Processed and assisted with stock rotations and exchanges which provided inventory control to the warehouse and organization
  • Formulated and helped to strategically plan to meet internal deadlines/cut off times for the warehouse whil still exceeding customer expectations
  • Troubleshooting and problem solving as needed for supervisors and leads
  • Achieved forklift certification.

Receptionist/Billing Clerk

Yellow Transportation
10.2007 - 01.2009
  • Maintained client relations, process invoices and other administrative tasks
  • Scheduled deliveries, dispatch, process needed travel arrangements, and provide executive management support.

Warehouse Manager

Carlton-Bates Company
09.2004 - 10.2007
  • Lead and provide support to 10 warehouse personnel on a daily basis
  • Maintain safety awareness and compliance by promoting an effective and efficient work environment
  • Management of all inbound and outbound shipments, inspect packaging per customers' requirements and provide leadership and communication to the needed teams.

Education

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Client Relationship Management
  • Customer Satisfaction
  • Strategic Planning
  • Account oversight
  • Issue Resolution
  • Team Training
  • Project Management
  • Documentation And Reporting

Previousnamechangeyear

2022

Alternativeemail

Angmcole5@gmail.com

Previousname

Angela Cole

References

  • Chris Haby, Sr. Account Manager at Valley Services, 512-507-3149
  • John Croft, Business Analyst at Pedernales Electric Cooperative, 512-653-2605
  • Lisa Acosta, Field Service HR Manager, 512-339-5716
  • Robin Neimeyer, Branch Manager at Allied Electronics, 512-219-7171
  • Oscar Cruz, Former Reporting Manager at UCT, 512-765-0539
  • Jeff Markulec, Former Director at UCT, 512-466-8245
  • Eileen Lehal, Customer Service Manager for MDC, 408-469-0853

Timeline

Program Account Manager for Lam Research

MDC Precision
05.2021 - 07.2024

Assistant Account Manager for Lam Research

Ultra Clean Technology
02.2018 - 05.2021

Regional Operations Manager

Carlton-Bates Company
01.2014 - 01.2018

Program Management Support

Carlton-Bates Company
05.2012 - 12.2013

Export Compliance for Shipping/Receiving

Carlton-Bates Company
01.2011 - 04.2012

Receptionist/Billing Clerk

Yellow Transportation
10.2007 - 01.2009

Warehouse Manager

Carlton-Bates Company
09.2004 - 10.2007

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Angela Brindle