Angela Brinker
Chicago,IL
Summary
Highly motivated individual who thrives on challenges and takes immense pride in work. Strong sense of professionalism and excels in written and verbal communication, delivering exceptional customer service. Meticulous attention to detail, quality, and accuracy. Self-motivated with a positive attitude, possesses the ability to listen and understand the needs and desires of others. Adaptable to change and embraces opportunities to learn new skills. Comfortable working independently or as part of a team, takes direction well and collaborates effectively.
Overview
20
20
years of professional experience
Work History
Security Officer - Allied Universal
Allied Universal Security Services
04.2020 - Current
- Maintain excellent customer service at all times
- Monitor all close circuit television systems, alarms and other facility systems
- Answer and directed all incoming calls
- Greet all tenants and visitors
- Answer questions and assisted guest
- Interact with guest and employees in a professional manner at all times
- Interact with law enforcement agencies as required
- Check ID's and access codes of tenants entering the building
- Kept count of patrol keys
- Patrolled routes inside/outside of building including parking garage
Shift Supervisor
Allied Barton Security Services
04.2013 - 06.2019
- Assist with the day to day operations of assigned shift
- Act as a liaison between site supervisor, Account/Field Operations Managers and security officers
- Supervise staff on assigned shift, providing coaching, recognition and discipline within approved permission
- Communicate staffing needs on shift to Account or Field Operations Manager
- Assure that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
- Proficient in Microsoft software (Word, Excel and Outlook)
- Assist Account Manager with payroll
- Maintain a neat, professional appearance at all times
- Maintain a friendly and professional demeanor at all times while providing quality customer service
- Maintain excellent communication (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively
- Understand and successfully executes his/her post orders including enforcement of client and company policies, rules and regulations
- Interact with guest and employees in a professional manner at all times
Security Officer - Digital Reality
Aargus Security Services
04.2005 - 06.2019
- Interacted with guest and other employees in a professional manner at all times
- Monitored, secured and patrolled facility
Education
GED Certificate -
PTC Career Institute
Chicago, ILSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Attention to detail
- Critical thinking
- Excellent communication
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Security Officer - Allied Universal
Allied Universal Security Services
04.2020 - Current
Shift Supervisor
Allied Barton Security Services
04.2013 - 06.2019
Security Officer - Digital Reality
Aargus Security Services
04.2005 - 06.2019
GED Certificate -
PTC Career Institute
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