Traditional Art and Design
Angela Brock
Detailer Team Leader
Arvada,CO
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Detailer Team Leader
Via Mobility Services
Boulder, CO
11.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Temp Worker
PrideStaff
Arvada, CO
03.2020 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Followed instructions and procedures to complete assigned tasks.
- Organized inventory systematically for easy access.
- Worked fast to complete tasks and meet daily deadlines.
- Gathered, organized and input information into digital database.
Temp Worker
PrimeSource Staffing
Denver, CO
01.2020 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Followed instructions and procedures to complete assigned tasks.
- Organized inventory systematically for easy access.
- Identified defective products or machinery and reported to supervisor.
- Worked fast to complete tasks and meet daily deadlines.
Night Shift Cashier
Pilot Travel Centers
Lebanon, TN
03.2019 - 12.2019
- Prepared materials for following shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Answered questions about store policies and addressed customer concerns.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked flexible schedule and extra shifts to meet business needs.
BOH Team Member
Panera Bread
Lebanon, TN
12.2018 - 03.2019
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Safeguarded back-of-house staff by promoting adherence to health and safety regulations.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Night Auditor
Clarion Inn
Tupelo, MS
06.2016 - 12.2018
- Looked over pending check-ins and payment processes to complete closing procedures.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Entered and updated sensitive customer information during check-ins and room changes.
- Generated and printed daily financial reports to track hotel performance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
Associate of Arts - 2D Animation
Kendall College of Art And Design
Grand Rapids, MI 05.2001 -
High School Diploma -
Cass Technical High School
Detroit, MI 05.2001 -
Skills
Safety processes and procedures
Key performance indicators
Client Service
Staff education and training
Account management
Customer and client relations
Documentation and reporting
Security awareness
Professional demeanor
Office administration
Organization skills
Bookkeeping
Database administration
Interests
Data Organization and Entry
Timeline
Detailer Team Leader
Via Mobility Services
11.2021 - Current
Temp Worker
PrideStaff
03.2020 - 11.2021
Temp Worker
PrimeSource Staffing
01.2020 - 03.2020
Night Shift Cashier
Pilot Travel Centers
03.2019 - 12.2019
BOH Team Member
Panera Bread
12.2018 - 03.2019
Night Auditor
Clarion Inn
06.2016 - 12.2018
Associate of Arts - 2D Animation
Kendall College of Art And Design
05.2001 -
High School Diploma -
Cass Technical High School
05.2001 -