Hi, I’m
Angela Brock
New Lebanon,OH
Summary
To obtain the available position. Bringing a positive attitude, organized approach, excellent time management skills and a desire to succeed in a fast-paced environment to make a difference in the office administrative procedures.
Overview
20
years of professional experience
Work History
Drake Heating And Air
Warranty Specialist
10.2019 - Current
Job overview
- Ordered repair parts & equipment for HVAC with various distributors
- Generated, posted and attached information to warranty claim files.
- Made contact with distributing companies online & via phone to process individual warranty claims.
- Modified, updated and processed existing claims.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Coordinated with contracting department to resolve payer issues.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Provided back up services of Customer Service Representative and Dispatching
McAfee Heating & AC
Customer Service Representative
09.2017 - 07.2019
Job overview
- Receive/Schedule inbound calls
- Schedule/dispatch service calls
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Dispersed county permit letters, Invoicing work orders
- Various other Admin duties
Logan Services AC & Heat
Senior Customer Service Representative
04.2014 - 09.2017
Job overview
- Responsible for Training New Employees
- Customer issues/BBB complaints
- Receive/Schedule inbound calls
- Schedule/dispatch service calls
- Various other Admin duties to include; Warranty Registration, Utility Rebates, County permit letters, Maintain filing systems, Post installation follow ups
Frazier Insurance Agency
Office Manager
06.2011 - 01.2014
Job overview
- Implement and maintain office systems, Communicate verbally and in writing to answer inquires and provide information, Set up and maintain filing systems, Handle incoming mail and other material
Harlan Nursing Home
Certified Nurse Aide
05.2010 - 10.2010
Job overview
- Provided nursing and nursing related services to residents as well as routine care; Obtained specimens, weights, and vital signs of residents; Protected and promoted resident rights and assisted in maintaining independence
KCEOC Head Start
Preschool Home Based Teacher
05.2006 - 10.2010
Job overview
- Recruited and maintained classroom enrollment; Organized and maintained personal/medical records for individualized families; Planned/implemented individualized lessons, activities, and assessment;
Harlan County Board of Education
Substitute Teacher
01.2004 - 03.2006
Job overview
- Implemented teacher lesson plans and activities, Established and maintained classroom control and discipline
Education
Lincoln Memorial UniversityHarrogate, Tennessee
Bachelor of Science in Liberal Studies and Human Development
01.2003
Southeast Community CollegeCumberland, Kentucky
Associate in Arts
01.2002
Cumberland High SchoolCumberland, Kentucky
High School Diploma
01.1991
Skills
- Computer Skills
- Data Entry
- Microsoft Office
- Microsoft Excel
- Teamwork and Collaboration
- Eligibility Determination
- Insurance Claim Forms Review
- Claims Processing
- Insurance Coverage Verification
- Decision-Making
Proficient or familiar with:
- Recruitment
- Office and Classroom Management
- Employee and Student Assessment
- Creative Lesson Planning
- Hands-On Instruction
- Individualized Education and Training Plans
- Parent Involvement
- Mentoring & Motivation
- Curriculum Development
- Preschool/Elementary Education
- Child Plus
Career Development
- Organizational Excellence: Building High Performance Teams
- Fred Pryor-Basic Supervision
- Microsoft Excel
- Child Development Associate- Home Visitor Setting National Credentialing Program
- DIAL-3 Administration
- History and Philosophy of Community Action
- Creative Curriculum
- Introduction to Early Childhood Profession
- Skills for Preschool Teachers
- Community Organization Skills
- Family Partnerships Creating Strength Based Goals
- Recognizing and reporting Child Abuse
- Managing Interpersonal Relationships
- Developing Family & Case Management Skills
Availability
Upon 2 week notice
Personal Information
Date of Birth: 11/17/73
Timeline
Warranty Specialist
Drake Heating And Air
10.2019 - Current
Customer Service Representative
McAfee Heating & AC
09.2017 - 07.2019
Senior Customer Service Representative
Logan Services AC & Heat
04.2014 - 09.2017
Office Manager
Frazier Insurance Agency
06.2011 - 01.2014
Certified Nurse Aide
Harlan Nursing Home
05.2010 - 10.2010
Preschool Home Based Teacher
KCEOC Head Start
05.2006 - 10.2010
Substitute Teacher
Harlan County Board of Education
01.2004 - 03.2006
Lincoln Memorial University
Bachelor of Science in Liberal Studies and Human Development
Southeast Community College
Associate in Arts
Cumberland High School
High School Diploma
Similar Profiles
Kenzie StoutKenzie Stout
Customer Service - Inside Sales Specialist at AMETEK Drake Air/Southern AeropartsCustomer Service - Inside Sales Specialist at AMETEK Drake Air/Southern Aeroparts
Will WinchesterWill Winchester
HVAC Specialist at Air Solutions Heating & AirHVAC Specialist at Air Solutions Heating & Air
Amy BrayerAmy Brayer
Customer Service Representative at Air Specialty Heating & Air ConditioningCustomer Service Representative at Air Specialty Heating & Air Conditioning
Michelle CobbMichelle Cobb
Long Term Substitute Teacher at Bruce Elementary SchoolLong Term Substitute Teacher at Bruce Elementary School
Lane RobertsonLane Robertson
Lead Photographer/Shop Owner at LM Photography StudioLead Photographer/Shop Owner at LM Photography Studio