Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Brooks

Columbus,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative II

Sutherland Global Services
Rochester, NY
10.2024 - 03.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Participated in training sessions designed to improve overall job performance.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Trained new representatives on product knowledge, sales strategies, and company policies.
  • Utilized CRM software to track customer interactions, sales, and progress towards targets.

Operation Analyst II

Synovus Financial Corp-Company
Columbus, GA
10.2017 - 10.2024
  • Assisted in the development of training materials for operations staff members.
  • Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Verified customer signatures on documents, and ensured the accuracy of all paperwork before submitting for approval.
  • Identified transaction errors when debits and credits did not balance.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • I explained bank services, financial products, and applicable fees to customers.
  • Handled large sums of money with accuracy, while maintaining appropriate levels of security.
  • Researched customer inquiries regarding their accounts using internal banking systems.

Education

Certification - Medical Billing And Coding, 4.0

NUC Florida Technical College
Kissimmee, FL
11-2025

Skills

  • Customer service
  • Regulatory compliance
  • Payment processing
  • Credit adjustments
  • Account updating
  • Credit card payment processing
  • Order processing
  • Product and service solutions
  • Customer relationship management (CRM)
  • Active listening
  • Punctuality and reliability
  • Attention to detail
  • Problem solving
  • Data entry
  • Operations research
  • Multitasking

Timeline

Customer Service Representative II

Sutherland Global Services
10.2024 - 03.2025

Operation Analyst II

Synovus Financial Corp-Company
10.2017 - 10.2024

Certification - Medical Billing And Coding, 4.0

NUC Florida Technical College

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