Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
Work Preference
Quote
Software
Languages
Interests
RegisteredNurse
Angela Brooks

Angela Brooks

Customer Service Representative II
Columbus,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15

Customer Service Specialist

Work History

Customer Service Representative II

Sutherland Global Services
Rochester, NY
10.2024 - 03.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Participated in training sessions designed to improve overall job performance.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Trained new representatives on product knowledge, sales strategies, and company policies.
  • Utilized CRM software to track customer interactions, sales, and progress towards targets.

Operation Analyst II

Synovus Financial Corp-Company
Columbus, GA
10.2017 - 10.2024
  • Assisted in the development of training materials for operations staff members.
  • Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Verified customer signatures on documents, and ensured the accuracy of all paperwork before submitting for approval.
  • Identified transaction errors when debits and credits did not balance.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • I explained bank services, financial products, and applicable fees to customers.
  • Handled large sums of money with accuracy, while maintaining appropriate levels of security.
  • Researched customer inquiries regarding their accounts using internal banking systems.

Education

Certification - Medical Billing And Coding, 4.0

NUC Florida Technical College
11-2025

Skills

  • Customer service
  • Regulatory compliance
  • Payment processing
  • Credit adjustments
  • Account updating
  • Credit card payment processing
  • Order processing
  • Product and service solutions
  • Customer relationship management (CRM)
  • Active listening
  • Punctuality and reliability
  • Attention to detail
  • Problem solving
  • Data entry
  • Operations research
  • Multitasking

Timeline

Customer Service Representative II

Sutherland Global Services
10.2024 - 03.2025

Operation Analyst II

Synovus Financial Corp-Company
10.2017 - 10.2024

Certification - Medical Billing And Coding, 4.0

NUC Florida Technical College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementPersonal development programsPaid sick leavePaid time offWork from home optionHealthcare benefits401k match

Quote

We all have moments of weakness, anxiety, and discouragement, in those times, we need reassurance - we need to trust GOD is with us and He cares about even the smallest details of our lives.
The Holy Spirit

Software

Microsoft Word

Microsoft 365

Microsoft Excel

Microsoft Outlook

Microsoft Office

Microsoft One drive

Microsoft OneNote

Google Docs

Microsoft Powerpoint

Microsoft Copilot

Microsoft Teams

Microsoft Webex

Zoom

CRM Software

Salesforce

Quickbooks

Adobe Creative Cloud

Languages

English
Full Professional

Interests

Cooking

Travel

Ministry

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