Angela Broome
Casselberry,FL
Summary
Driven and accomplished Broker Associate with successful sales background and exceptional customer relations skills. Highly persuasive in marketing and showing properties and closing sales. Well-versed in entire sales lifecycle and closing processes.
Overview
17
17
years of professional experience
Work History
Broker Associate
EXP Realty LLC
06.2022 - Current
- Negotiated contracts and prepared paperwork to manage accurate and legal sales of residential, commercial and land properties.
- Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
- Maintained detailed databases of recent sales and on-market listings for easy analysis and reporting.
- Optimized sales processes continuously based on customer feedback and changing market conditions.
- Instilled confidence in prospective customers by maintaining professional personal appearance, clean vehicle and engagement-focused social media presence.
- Achieved consistent sales by promoting properties through advertisements, open houses and listing services.
- Developed successful marketing brochures in close collaboration with creative team.
- Coordinated property staging and upkeep to promote quick sales.
Managing Partner
Breakfast Station
03.2012 - 06.2019
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Scheduled 22 restaurant workers daily and filled in for shifts.
- Minimized risk exposure through careful advice on business operations and strategic plans.
Bartender/Server
Catches Waterfront Grille And Rum River Tiki Bar
03.2010 - 08.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transaction.
Bartender/Server
Fratello's Restaurant
09.2006 - 03.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Real Estate Agent
Coldwell Banker
03.2016 - 01.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Real Estate Agent
Blue Marlin Real Estate
01.2021 - 06.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Education
Associate of Applied Science - Accounting
Cleary University
Howell, MI05.1998
Skills
- Quality Control
- Daily Specials Memorization
- Customer Service and Rapport
- Hospitality Service Expertise
- Pos Operation
- Cash Handling
- Course Suggestions
- Sales Expertise
- Waiting Tables
- Dining Room Monitoring
- Patron Rapport
Timeline
Broker Associate
EXP Realty LLC
06.2022 - Current
Real Estate Agent
Blue Marlin Real Estate
01.2021 - 06.2022
Real Estate Agent
Coldwell Banker
03.2016 - 01.2021
Managing Partner
Breakfast Station
03.2012 - 06.2019
Bartender/Server
Catches Waterfront Grille And Rum River Tiki Bar
03.2010 - 08.2012
Bartender/Server
Fratello's Restaurant
09.2006 - 03.2010
Associate of Applied Science - Accounting
Cleary University