Angela Brown
Hephzibah,Georgia
Summary
COMMUNICATOR I am able to effectively and respectfully communicate with superiors, colleagues, and staff. AMBITIOUS I am strongly driven to succeed. ACCOUNTABLE I take responsibility for my actions and follow through on I promises. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-eccentric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
19
19
years of professional experience
Work History
Sub-Teacher
Kelly Educational Services, Richmond County BOE
Augusta, GA
03.2020 - Current
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
Kitchen Manager/ Bartender
Cheerz Lounge
Augusta, GA
01.2018 - 01.2019
- Ensure kitchen sanitation according to health and safety procedures
- Maintain inventory, order supplies, schedule and appoint staff, Serve drinks Convergent/ Entergy Utilities
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations, managed 4 employees
Customer Service Representative
Convergent (Entergy Electric Company)
Augusta, GA
01.2017 - 01.2019
- Interact with customers to provide information in response to starting services, ending services , work orders, and outages
- Having attention to detail, time management, clear communication skills
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
Server
Carrabba's Italian Grill
Augusta, GA
01.2009 - 01.2018
- Verbal communication skills, high energy, ability to multi task, basic math, cashier, and sell to customers needs
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs
- Supported servers, food runners and host with keeping dining area ready for every guest.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Cook Helper
Ronlyn Food Service
Fort Gordon , Georgia
01.2004 - 01.2009
- Assist chefs and perform cooking tasks
- Cooking skills, team work, and time management
- Served soldiers breakfast and lunch
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Operated dish washing equipment and distributed and stored clean pots, dishes and utensils.
- Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Restocked kitchen supplies, rotated food and stamped time and date on food in coolers.
Education
Traits
MBA - Business Administration
University of Phoenix
Augusta, GA2016
Bachelor of Science - Business
University of Phoenix
Augusta, GA2014
Skills
- Classroom management
- Student-centered learning
- Group learning mechanics
- RTI familiarity
- Child development
- Standardized Testing
- Student records management
- Experiential learning
Timeline
Sub-Teacher
Kelly Educational Services, Richmond County BOE
03.2020 - Current
Kitchen Manager/ Bartender
Cheerz Lounge
01.2018 - 01.2019
Customer Service Representative
Convergent (Entergy Electric Company)
01.2017 - 01.2019
Server
Carrabba's Italian Grill
01.2009 - 01.2018
Cook Helper
Ronlyn Food Service
01.2004 - 01.2009
Traits
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business
University of Phoenix