Angela Brown

N/A

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
• Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.

Position included driving from one point to the other for a wide variety of customers. Observed safety in all aspects of the job for both myself and the customers.

• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Read system maps and caller information, and documented details in system.
• Routed calls to police, fire and ambulance service to meet individual call needs.

Answered phone and helped callers fill out their census by telephone or explained to them how to go online and complete their census or to complete census by mail.

Also answered any other questions callers might have.

Drove customers safely from one desired location to another. Made sure customers were comfortable and happy during their ride.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Created and monitored promotional approaches to increase sales and profit levels.
• Reconciled daily sales, returns and financial reports in QuickBooks.

Installed and repaired a wide variety of telephony lines inside the Central office. Also repaired lines in the event that they needed repair. Used a variety of test equipment including T-berds, etc.

Worked with engineers in planning and implementing upgrades of various switches in several states of the 14 state region.

Traveled to locations of warehouses in order to conduct inventory of the equipment.

Planned and implemented shipping of the bays from one central office to the order in order to complete upgrades.