Angela Brown
High Point,NC
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 23-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit margins. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
24
24
years of professional experience
Work History
Business Development Manager
160 Driving Academy
07.2023 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Branch Sales Manager
160 Driving Academy
08.2021 - 06.2023
- Implemented incentive programs and positive motivational techniques to boost sales and cultivate customer loyalty, contributing to increased revenue and sustained client satisfaction.
- Ensured meticulous adherence to regulatory guidelines and requirements, completing filings and maintaining compliance with standards set by regulatory agencies and supervisors.
- Directly engaged with customers and associates to address both internal and external complaints and objections, demonstrating effective conflict resolution skills.
- Expertly resolved customer complaints, consistently maintaining a high level of satisfaction to uphold the reputation of the business.
Dispatcher Manager
Webb Heating and Air Condition
08.2019 - 06.2021
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Prepared budget reports and identified resource and labor needs for forecasted workloads.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Evaluated current operational processes to help develop, implement and improve practices.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Administrative Assistant Manager
Cogent Analytics
02.2015 - 06.2019
- As the Business Development Coordinator (BDC), orchestrate meetings with business owners aiming to enhance their small- to medium-sized companies.
- Skillfully set appointments for the Regional Vice President, organizing visits to client companies to assess their needs and potential for collaboration.
- Engage in continuous communication with companies via phone or email, coordinating brief introductions and fostering positive relationships as a representative of the organization.
- Efficiently handle a spectrum of office tasks, including filing, report generation, and preparations for interviews and presentations, contributing to a smooth and organized work environment.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
General Manager
T & A Industries, LLC
04.2000 - 01.2015
- Steered all administrative functions as the General Manager for a company specializing in constructing wash tunnels for UPS trucks nationwide.
- Ensured smooth daily operations, taking charge of order entries, processing, and maintaining a seamless workflow.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Associate of Arts - Agricultural Business
Union County Vocational Technical School
06.1991
Skills
- Strategic Account Development
- Staff Management
- Revenue Forecasting
- Account Management
- New Business Development
- Salesforce/ CRM software
- Review of Contracts
- Sales Processes
- Direct Sales
- B to B Sales
Timeline
Business Development Manager
160 Driving Academy
07.2023 - Current
Branch Sales Manager
160 Driving Academy
08.2021 - 06.2023
Dispatcher Manager
Webb Heating and Air Condition
08.2019 - 06.2021
Administrative Assistant Manager
Cogent Analytics
02.2015 - 06.2019
General Manager
T & A Industries, LLC
04.2000 - 01.2015
Associate of Arts - Agricultural Business
Union County Vocational Technical School