Bold Page Profile
M&R Collections
United Healthcare
04.2022 - Current
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
New C.S.I. Team
Divvy Dose Pharmacy
10.2021 - 04.2022
- Greeted customers and offered assistance.
- Served customers by providing knowledgeable and friendly support.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Worked with Pharmacist and Technicians to transfer in new customers
- Worked with Dr's offices, local Pharmacies, and patients to get list of appropriate medications
Patient Financial Services
Genesis
10.2020 - 06.2021
- Aids patients in resolving balances that are past due
- Contact patients in a timely manner regarding balance
- Reviews accounts for billing and payment accuracy
- Counsels patients in setting up payment plans and applying for financial assistance
Customer Support
HNI Corporations
01.2020 - 06.2020
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Member Advocate
United Healthcare
12.2017 - 09.2019
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
Customer Service Representative
AT&T
03.2015 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Conference Coordinator
Verizon Business
10.2000 - 03.2013
- Answered a High Volume of inbound calls
- Set up and scheduled conference calls
- Assisted with gathering the appropriate information and placing customers into Conference Calls
Associate of Science - Criminal Justice
Kaplin University
Davenport, IA03.2017
M&R Collections
United Healthcare
04.2022 - Current
New C.S.I. Team
Divvy Dose Pharmacy
10.2021 - 04.2022
Patient Financial Services
Genesis
10.2020 - 06.2021
Customer Support
HNI Corporations
01.2020 - 06.2020
Member Advocate
United Healthcare
12.2017 - 09.2019
Customer Service Representative
AT&T
03.2015 - 07.2017
Conference Coordinator
Verizon Business
10.2000 - 03.2013
Associate of Science - Criminal Justice
Kaplin University
