Bold Page Profile
M&R Collections United Healthcare
Remote
04.2022 - Current
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Show Description New C.S.I. Team Divvy Dose Pharmacy
Davenport, IA
10.2021 - 04.2022
Greeted customers and offered assistance.
Served customers by providing knowledgeable and friendly support.
Developed and maintained strong working relationships with professionals within assigned territory.
Recorded accurate and efficient records in customer database.
Worked with Pharmacist and Technicians to transfer in new customers
Worked with Dr's offices, local Pharmacies, and patients to get list of appropriate medications
Show Description Patient Financial Services Genesis
Davenport, IA
10.2020 - 06.2021
Aids patients in resolving balances that are past due
Contact patients in a timely manner regarding balance
Reviews accounts for billing and payment accuracy
Counsels patients in setting up payment plans and applying for financial assistance
Show Description Customer Support HNI Corporations
Muscatine, IA
01.2020 - 06.2020
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Listened to customers' questions and concerns to provide answers or responses.
Collected customer information and analyzed customer needs to recommend potential products or services.
Show Description Member Advocate United Healthcare
Davenport, IA
12.2017 - 09.2019
Responded to patient concerns and questions with compassionate and knowledgeable service.
Facilitated communication between patients, families and healthcare providers to support comprehension.
Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
Show Description Customer Service Representative AT&T
Davenport, IA
03.2015 - 07.2017
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Show Description Conference Coordinator Verizon Business
Davenport, IA
10.2000 - 03.2013
Answered a High Volume of inbound calls
Set up and scheduled conference calls
Assisted with gathering the appropriate information and placing customers into Conference Calls
Show Description Associate of Science - Criminal Justice Kaplin University
Davenport, IA 03.2017
M&R Collections United Healthcare
04.2022 - Current
New C.S.I. Team Divvy Dose Pharmacy
10.2021 - 04.2022
Patient Financial Services Genesis
10.2020 - 06.2021
Customer Support HNI Corporations
01.2020 - 06.2020
Member Advocate United Healthcare
12.2017 - 09.2019
Customer Service Representative AT&T
03.2015 - 07.2017
Conference Coordinator Verizon Business
10.2000 - 03.2013
Associate of Science - Criminal Justice Kaplin University
