Angela Brown
Madison,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Remote Customer Service Specialist
Direct Interactions
Seattle, WA
01.2023 - 09.2023
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased company reputation by consistently delivering excellent service to customers professionally.
- Assessed individual customer needs with attentive questioning techniques, offering personalized recommendations based on their specific requirements.
- Completed necessary documentation accurately for each interaction, facilitating seamless communication between departments when needed.
- Conducted thorough research on customer inquiries, ensuring accurate information was provided during interactions.
- Managed over 50 customer calls per day.
Executive Bookkeeper
Metro Nashville Public Schools
Nashville, TN
08.2008 - 01.2022
- Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments by 50%.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Supported audit preparations by gathering necessary documentation and responding promptly to auditor inquiries, facilitating smooth processes.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Managed human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
Customer Care Representative
Asurion
Nashville, TN
04.2013 - 01.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Managed 50+ calls per day with exceptional professionalism and efficiency.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to customer care.
Administrative Assistant
Memphis City Schools
Memphis, TN
08.2004 - 07.2008
- Managed complex schedules for conference room bookings ensuring that everyone had access to necessary resources for meetings.
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as liaison to ensure prompt resolution of issues.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
Education
Associate of Arts - Liberal Arts And General Studies
University of Arkansas Community College-Hope
Hope, AR05.1996
Associate of Applied Science - Business Administration And Management
University of Arkansas Community College-Hope
Hope, AR05.1994
Skills
- Account Management
- Customer Retention
- Price quotes
- Complaint resolution
- Customer Relations
- Conflict Mediation
- Good communication skills
- Problem Resolution
- De-Escalation Techniques
- Telephone Etiquette
- Call center experience
- Excellent written and oral communication
- Data Entry
Timeline
Remote Customer Service Specialist
Direct Interactions
01.2023 - 09.2023
Customer Care Representative
Asurion
04.2013 - 01.2014
Executive Bookkeeper
Metro Nashville Public Schools
08.2008 - 01.2022
Administrative Assistant
Memphis City Schools
08.2004 - 07.2008
Associate of Arts - Liberal Arts And General Studies
University of Arkansas Community College-Hope
Associate of Applied Science - Business Administration And Management
University of Arkansas Community College-Hope