Angela Brown
Ft. Pierce,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
24
24
years of professional experience
Work History
Recreational Assistant
City of Miami Beach, North Shore Park & Youth Center
Miami Beach, FL
04.2003 - Current
- Provide exceptional customer service; was granted several awards for "Excellent" customer service from the City Manager
- Responding to customer inquiries on phone; answering phone 50+ times/ day and providing information on programs and facilities to clients
- Cash Management and Administration; maintain records and personnel files to drive administration, office and training support for the Department of Children and Family (DCF); organization provides funding to afterschool programs
- Assessing data and information to check entries, calculations and billing codes for accuracy; categorize invoices for athletics, senior and afterschool programs
- Reconcile revenue for daily deposit by analyzing costs, cash inflows, and accounts
- Process payments promptly for customers to exceed productivity standards
- Leadership Training; awarded opportunity to attend 6-week course for Employee Academy; completed rotation in departments of finance, HR, public works, police department, and parking.
Correctional Officer Trainee
Miami-Dade Corrections and Rehabilitation
Miami, FL
02.2010 - 05.2010
- Trained at Miami-Dade Public Safety Training Institute to learn rules and regulations on care custody and control
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Monitored perimeter, visitors, inmates and personnel to maintain facility security.
Head Cashier
Miami-Dade County Public Schools, Nautilus Middle School
Miami Beach, FL
11.1999 - 03.2003
- Reconcile cash and credit card transactions for daily deposit
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Collected payments, issued receipts, updated accounts to reflect new balances
- Processed payments promptly for students' accounts
- Recognized for high attention to detail; promoted to Head Cashier in 2001.
Education
Registered Behavior Technician: Applied Behavior Analysis -
Florida Technical College
03.2022
Some College (No Degree): Psychology -
Argosy University
11.2012
Certificate: Correction Officer -
Miami Dade Public Safety Training Bureau
02.2010
Obtained Parking Enforcement Certification Granted by Miami: Security and Protective Services -
Miami Dade College
11.2004
Skills
- Cash Management
- Documentation and Recordkeeping
- Customer and Service-Oriented
- Friendly, Positive Attitude
- Time Management
- Problem Solving and Complaint Resolution
- Administrative Leadership
Accomplishments
- Consistently maintained high customer satisfaction ratings; granted awards from City Manager, including the "Excellent Customer Service" from Assistant Director.
- Customer Assistance: worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Timeline
Correctional Officer Trainee
Miami-Dade Corrections and Rehabilitation
02.2010 - 05.2010
Recreational Assistant
City of Miami Beach, North Shore Park & Youth Center
04.2003 - Current
Head Cashier
Miami-Dade County Public Schools, Nautilus Middle School
11.1999 - 03.2003
Registered Behavior Technician: Applied Behavior Analysis -
Florida Technical College
Some College (No Degree): Psychology -
Argosy University
Certificate: Correction Officer -
Miami Dade Public Safety Training Bureau
Obtained Parking Enforcement Certification Granted by Miami: Security and Protective Services -
Miami Dade College
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