Summary
Overview
Work History
Education
Skills
Timeline
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Angela Brown

Summary

Accomplished Office Manager and Administrative Professional with 28 years of experience handling a wide range of technical, administrative and executive-support tasks. Dedicated relationship builder comfortable working with different personalities. Reviewed and monitored banking regulations. Performed compliance audits and reported the results to management for corrective action. Informed staff and management of policy changes. Bringing outstanding problem-solving and abilities paired with the knowledge of consumer protection laws, regulations and interpretations.

Overview

6
6
years of professional experience

Work History

Compliance Officer

Alliance Bank
05.2023 - 06.2024
  • Supervised the banks Compliance Training Program
  • Responded to questions from management and staff on compliance issues.
  • Implemented and communicated new consumer protection laws and regulations or changes to existing laws or regulations.
  • Conducted audits for compliance with laws and regulations. Reported deficiencies to the Board of Directors. Implemented corrective action if necessary.
  • Periodically reviewed policies and procedures for compliance.
  • Assisted the Compliance Examiner with the Exam. Compliance Examination Guidelines, Discovery of Violations, and Wrap-up Meeting.
  • Provided compliance training sessions as needed and on-going.

Teller

Alliance Bank
11.2020 - 04.2023
  • Served customers by completing account transactions.
  • Answered multi-line phone.
  • Verified customer identity and provided answers to questions.
  • Maintained customer confidence and protected bank operations by keeping information confidential.
  • Complied with bank operations and security procedures.
  • Handled customer transactions including cash.

Back Office Leader

Best Buy
08.2018 - 09.2020
  • Directed accurate reconciliation of all daily cash management and back office functions.
  • Managed store checkbook for monthly bills and other expenses.
  • Assisted with interviewing, hiring, and development of new and potential future hires.
  • Oversaw customer service employees in resolving customer issues.
  • Managed timesheets and maintained employee and recruiting files.
  • Partnered with store employees and leadership to drive profitable results across the store.
  • Supported the Front End Leader in delivering efficient and effective transaction processing and profitability within the store.

Education

Associate of Science - Accounting

Chippewa Valley Technical College
Eau Claire, WI
05.1996

Skills

  • Training
  • Team Supervision
  • Issue resolution
  • Experience in leadership
  • Strong Problem Solver
  • Reliable and trustworthy
  • Conflict resolution
  • Microsoft Office
  • Organizational skills
  • Critical thinking
  • Data Entry
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Professionalism
  • Excel Spreadsheets
  • Office administration
  • Office Equipment
  • Office management
  • Documentation expertise
  • Regulatory Compliance
  • Administrative support
  • Friendly nature
  • Relationship building
  • Business administration
  • Mail handling
  • Self Motivation
  • Detail-Oriented
  • Reliability
  • Cash Handling
  • Problem Solving
  • Customer Relations
  • Employee Training
  • Cash Register Operations
  • Payment Processing
  • Customer Transactions
  • Adaptable and Flexible
  • Active Listening

Timeline

Compliance Officer

Alliance Bank
05.2023 - 06.2024

Teller

Alliance Bank
11.2020 - 04.2023

Back Office Leader

Best Buy
08.2018 - 09.2020

Associate of Science - Accounting

Chippewa Valley Technical College

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Angela Brown