Summary
Overview
Work History
Education
Skills
Timeline
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Angela Brown

Madison

Summary

Experienced professional bookkeeper with a proven track record of success in financial management, reconciliation, and regulatory compliance. Skilled in streamlining accounting processes to ensure accuracy in financial reporting. Collaborative team player excelling in dynamic environments and adapting to evolving demands. Recognized for consistently delivering reliable results and maintaining exceptional standards in all responsibilities.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Community Health Systems, CHS
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.

Tax Advisor/Preparer

Allboutbusiness2 Tax Services
01.1997 - Current
  • Assisted in resolving complex tax issues, strengthening client relationships, and building trust.
  • Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
  • Mentored junior colleagues in tax preparation methods, contributing to a more knowledgeable and capable team.
  • Reduced errors through meticulous review of financial documents and double-checking calculations.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Senior Bookkeeper

Metropolitan Nashville Public Schools
07.2008 - 01.2022
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
  • Maintained general ledger by transferring subsidiary account summaries.
  • Supported budget preparation and monitoring efforts, providing accurate financial data to inform decision making.
  • . Collaborated closely with external auditors during annual reviews to address inquiries promptly while minimizing disruptions to daily operations.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Executive Administrative Assistant

Memphis City Schools
07.2004 - 06.2008
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Education

Liberal Arts -

University of Arkansas Community College
Hope, AR
05.1996

Accounting - Business Management

University of Arkansas Community College
Hope, AR
03.1994

Skills

  • Proficient in customer relations
  • Attentive listening abilities
  • Conflict resolution strategies
  • Keen eye for detail
  • Proficient in Microsoft Office Suite
  • Proficient in managing multiple tasks
  • Skilled in managing inbound calls
  • Polished initiative-taking
  • Superb communication capability
  • Effective organizational skills
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Community Health Systems, CHS
06.2024 - Current

Senior Bookkeeper

Metropolitan Nashville Public Schools
07.2008 - 01.2022

Executive Administrative Assistant

Memphis City Schools
07.2004 - 06.2008

Tax Advisor/Preparer

Allboutbusiness2 Tax Services
01.1997 - Current

Accounting - Business Management

University of Arkansas Community College

Liberal Arts -

University of Arkansas Community College

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Angela Brown