Angela Brown
Optometry Insurance Billing Specialist
Erie,CO
Summary
Optometric Insurance Billing Specialist with extensive experience in claim submissions and revenue cycle management at Eagle Vision & Eye Clinic. Skilled in improving efficiency and reducing errors through attention to detail. Strong communicator, adept at insurance negotiations to boost revenue, and ensure compliance.
Overview
24
24
years of professional experience
Work History
Insurance Billing Specialist/Frontdesk Coordinator
Eagle Vision & Eye Clinic
04.2013 - Current
- Led scheduling, phone calls, and claims processes for a busy, five-doctor facility, improving efficiency.
- Enhanced claims accuracy by cross-checking CPT and ICD codes with medical documentation.
- Implemented electronic payment systems to streamline billing processes and improve efficiency.
- Negotiated with insurance companies to increase revenue collection, and pursued outstanding claims.
- Trained staff to enhance customer experience, and ensure compliance with regulatory requirements.
- Communicated with patients regarding their insurance coverage and billing inquiries.
- Ensured compliance with state regulations and insurance policies in billing practices.
- Maintained detailed records of all billing transactions for auditing purposes.
Vision Center Manager/ABO Certified Optician
Walmart
01.2002 - 04.2013
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours, without sacrificing service quality.
- Led the team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
- Enhanced customer experience by implementing effective staff training and development programs.
- Ensured compliance with all regulatory requirements, maintaining accurate records and documentation as necessary.
- Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
- Interacted with customers to help determine or suggest the best products to meet eyewear needs and achieve the desired look. I explained prescriptions, optical terminology, and products to customers.
- Checked finished eyewear to maintain optical standards, customer requirements, and special requests.
Skills
- Multitasking Abilities & Organizational skills
- Claim submission
- CPT and ICD coding for optometry
- Insurance negotiation
- EHR & EMR systems
- Revenue cycle management
- Customer service awareness
- Regulatory compliance
- Cross-functional collaboration
- Team leadership
- Effective communication
- Overcoming obstacles
- Accuracy
- Data analysis
- Work Planning and Prioritization
- A/P and A/R expertise
Timeline
Insurance Billing Specialist/Frontdesk Coordinator
Eagle Vision & Eye Clinic
04.2013 - Current
Vision Center Manager/ABO Certified Optician
Walmart
01.2002 - 04.2013
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