Angela Brown
Lancaster,SC
Summary
Motivated individual seeking an opportunity where my skills and knowledge can be utilized, and to be an asset to an organization.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Novant Health Urgent Care
Indian Land, SC
04.2024 - Current
- Provided support during patient examinations and procedures.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
CSR
McClintock Heating and Cooling
Indian Trail, North Carolina
04.2023 - 03.2024
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Utilized various software systems to facilitate movement, planning and scheduling.
CSR (Contract)
Paramount Staffing
Remote
06.2022 - 03.2023
- Managed customer accounts and updated information in the database.
- Coordinated service appointments between clients and technicians.
- Resolved customer complaints through effective communication and problem-solving.
- Provided support for billing inquiries and payment processing issues.
CSR (Contract)
Amerigas
Charlotte, North Carolina
02.2020 - 06.2022
- Assisted customers with product inquiries and service scheduling.
- Managed customer accounts and updated information in the database.
- Coordinated service appointments between clients and technicians.
- Documented all conversations with customers in CRM software according to company standards.
Education
High School Diploma -
Andrew Jackson High
Kershaw06-1999
Skills
- Patient assessment
- Vital signs monitoring
- Electronic health records
- Phlebotomy techniques
- EKG administration
- Customer relationship management
- CRM
- EDI
Timeline
Patient Care Technician
Novant Health Urgent Care
04.2024 - Current
CSR
McClintock Heating and Cooling
04.2023 - 03.2024
CSR (Contract)
Paramount Staffing
06.2022 - 03.2023
CSR (Contract)
Amerigas
02.2020 - 06.2022
High School Diploma -
Andrew Jackson High