Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA BROWN

Port Athur,TX

Summary

Experienced with Medicare regulations and client consultation, ensuring compliance and satisfaction. Utilizes analytical skills to interpret policies and provide accurate guidance. Track record of effective communication and teamwork in dynamic environments.

Overview

7
7
years of professional experience

Work History

Licensed Medicare Specialist

TTEC INC.
06.2025 - 09.2025
  • Facilitated Medicare enrollment processes to ensure compliance with federal regulations.
  • Educated clients on Medicare options, ensuring informed decision-making for healthcare coverage.
  • Advised clients on insurance options, ensuring comprehensive coverage aligned
  • Educated clients on Medicare parts A, B, C, AND D.
  • Processed annual enrollment while following HIPPA guidelines.
  • Proven ability to learn quickly and adapt to new situations.

Healthcare Support Representative

Teletech
10.2022 - 03.2023
  • Spearheaded improvements in medical records management through innovative approaches. Ensured compliance with HIPAA regulations by verifying patient charts, providing test results, and updating documentation. Conducted thorough reviews, rectifying any missing or inaccurate information to maintain data integrity. Efficiently managed high call volumes, assisting patients and customers with COVID, strep throat, and flu results. Maintained a record of 100% adherence to remote work policies.

Customer Resolution Specialist

Omni Interactions
11.2020 - 09.2022
  • Contributed to the business's achievement and maintenance of industry-leading customer service ratings. Assistance was provided in analyzing complaints, issues, and grievances, forwarding them to designated departments for investigation and response. Strong communication and negotiation skills were employed to keep revenue streams alive, and refunds were offered as a last resort to maintain customer satisfaction. Additionally, effectively managed a high volume of inbound and outbound customer calls, ensuring a responsive and proactive approach to addressing customer needs and concerns.

Technical Support Representative

Conduent
03.2019 - 11.2020
  • Technical support was provided to over 75 customers per day, aiding in the resolution of their technical issues, as well as assisting them in setting up and troubleshooting hardware and software systems. Maintaining customer satisfaction was prioritized through the provision of timely and accurate solutions to their inquiries. Additionally, customer complaints were promptly addressed and resolved, ensuring customer loyalty through the delivery of excellent customer service.

Education

Medical Assistant - Healthcare

Kaplan University
El Paso, Texas
08.2014

Skills

  • Excellent Customer Service
  • Oral & Written Communication
  • Issue & Complaint Resolution
  • Data Entry & Maintenance
  • Chat
  • Salesforce
  • CRM
  • Active Listening Skills
  • Microsoft Office Suite Expertise
  • Technical Support Expertise
  • Customer Interaction Skills
  • Call Center Operations
  • Front Desk Applications
  • CRM Software

Timeline

Licensed Medicare Specialist

TTEC INC.
06.2025 - 09.2025

Healthcare Support Representative

Teletech
10.2022 - 03.2023

Customer Resolution Specialist

Omni Interactions
11.2020 - 09.2022

Technical Support Representative

Conduent
03.2019 - 11.2020

Medical Assistant - Healthcare

Kaplan University

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