Angela Brown
Camby,IN
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
INDIANA CORRECTIONAL INDUSTRIES
11.2022 - Current
- Oversaw processing of sales orders for government facilities and Department of Corrections personnel. Facilitated delivery coordination through effective email and phone communication. Directed management of clothing inventory and warehouse for uniform supplies. Executed order entry and delivery scheduling to preferred locations. Maintained comprehensive inventory records of tactical pants, ensuring daily updates in spreadsheets. Leveraged data entry skills and proficiency in essential computer programs.
Online Grocery Pickup
Walmart
04.2021 - 11.2022
- Managed grocery selection process, ensuring accurate and timely service to enhance customer satisfaction.
Lead Exit Gate Agent
ENTERPRISE CAR RENTAL
04.2006 - 04.2021
- Achieved high levels of customer satisfaction through effective inventory quality control. Streamlined inventory management processes for company assets and enhanced employee training programs. Produced comprehensive daily reports on asset utilization and performance. Resolved customer service inquiries via phone and supported team members in addressing service-related issues. Completed data entry tasks for 15 years, contributing to operational efficiency.
Education
High School Diploma -
DECATUR CENTRAL HIGH SCHOOL
06.1999
Skills
- Leveraged over 10 years of expertise in advanced computer skills to enhance operational efficiency
- Managed accounts receivable processes to ensure timely collection of outstanding payments
- Executed advanced word processing tasks to enhance document quality and efficiency
- Leveraged extensive experience in English language to enhance communication effectiveness
- Leveraged extensive expertise in Microsoft Word to streamline document creation and formatting processes
- Leveraged over 10 years of expertise in Microsoft applications to enhance productivity and streamline workflows
- Executed high-volume typing tasks with precision and efficiency
- Streamlined organizational processes to enhance operational efficiency
- Executed order entry processes with precision and efficiency
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently
- Executed clerical tasks with precision and attention to detail over two years
- Leveraged two years of administrative experience to enhance operational efficiency
- Directed management operations for five years, ensuring efficient team performance
- Executed comprehensive office administration tasks to enhance operational efficiency
- Oversaw cash handling operations, ensuring accuracy and compliance with financial protocols
- Demonstrated meticulous attention to detail in various projects over a decade-long career
- Demonstrated exceptional phone etiquette, ensuring professional communication and customer satisfaction
- Oversaw warehouse operations, ensuring efficient inventory management and logistics coordination
- Oversaw daily office operations and administrative functions to ensure efficiency
- Acquired new skills and knowledge rapidly to enhance professional expertise
- Demonstrated ability to operate independently and deliver results without supervision
- Leveraged extensive expertise in Microsoft Office to enhance productivity and streamline workflows
- Drove sales strategies and initiatives to achieve revenue growth and market expansion
- Oversaw front desk operations, ensuring efficient guest check-in and check-out processes
- Drove retail sales initiatives, consistently exceeding performance targets over a decade-long career
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes
- Oversaw shipping and receiving operations to ensure timely and accurate delivery of goods
- Administered multi-line phone systems, ensuring seamless communication across departments
- Executed comprehensive computer operations, ensuring optimal system performance and reliability
- Executed data entry tasks with precision and attention to detail over a decade-long career
- Leveraged Microsoft Outlook expertise to streamline communication and enhance scheduling efficiency
- Leveraged extensive Excel expertise to streamline data analysis and reporting processes
- Executed data entry tasks with precision and efficiency over a decade-long career
- Data Entry (10 years)
Certification
Driver's License
Timeline
Customer Service Representative
INDIANA CORRECTIONAL INDUSTRIES
11.2022 - Current
Online Grocery Pickup
Walmart
04.2021 - 11.2022
Lead Exit Gate Agent
ENTERPRISE CAR RENTAL
04.2006 - 04.2021
High School Diploma -
DECATUR CENTRAL HIGH SCHOOL