Angela Brumley
Fayetteville,AR
Summary
Detail-oriented Guest Services Associate with 5 years of experience. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service and support.
Overview
6
6
years of professional experience
Work History
Guest Services Associate
American Vallet Group
10.2022 - 02.2023
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by 87%
- Conducted financial audits on scheduled basis
- Marketed new products and integrated sales strategies into promotional operations to drive brand recognition
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Front Desk Associate
IHG Staybridge Hotel Suites
02.2021 - 10.2022
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Entered and updated sensitive customer information during check-ins and room changes
- Answered guest questions and referred to local points of interest
- Collected room deposits, fees, and payments
Service Coordinator
American Signgraphics
02.2017 - 04.2019
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed efficient teams of up to 15 employees
Qwner Manager
A & A Cleaning Services
2008 - Feb2017
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Founded and managed a small business, growing revenue to increased in first year.
Education
High School Diploma -
Turlock High School
Turlock, CA05.1988
Skills
- Concierge Assistance
- Business Correspondence
- Golf Courses and Tee Times
- Legal Standards
Timeline
Guest Services Associate
American Vallet Group
10.2022 - 02.2023
Front Desk Associate
IHG Staybridge Hotel Suites
02.2021 - 10.2022
Service Coordinator
American Signgraphics
02.2017 - 04.2019
Qwner Manager
A & A Cleaning Services
2008 - Feb2017
High School Diploma -
Turlock High School
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