Angela Bryan
Mauriceville,TX
Summary
Seasoned Business Owner/Operator with a proven track record in optimizing small business operations and enhancing customer relations, evidenced by robust sales strategies and effective vendor management. At Market Basket Food Stores, excelled in boosting customer satisfaction and loyalty. Skilled in financial reporting and issue resolution, demonstrating meticulous attention to detail and organizational development. with forward-thinking approach centered on company success and competitive growth.
Overview
14
14
years of professional experience
Work History
Business Owner/Operator
Self-employed
01.2010 - 03.2024
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Deli Clerk
Market Basket Food Stores
03.2021 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Custodian
Orange County Maintenance
10.2019 - 04.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
Custodian
JBH Maintenance Service
04.2020 - 03.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Education
No Degree - Business
Stratford Career Institute
Saint Albans, VT06.2024
High School Diploma -
Stratford Career Institute
Saint Albans, VT04.2024
Skills
- Small business operations
- Sales tactics
- Personnel Management
- Financial Reporting
- Inventory Control
- Business process optimization
- Competitor trend research
- Strategic Marketing
- Sales strategy
- Customer Relations
- Work Planning and Prioritization
- Vendor Relationship Management
- Issue Resolution
- Customer Service
- Start-Up Operations
- Cost Control and Budgeting
- Strategic Planning
- Attention to Detail
- Purchasing and planning
- Cost analysis and savings
- Sales Planning
- Budget Control
- Business Planning
- Sales strategics
- Organizational Development
Timeline
Deli Clerk
Market Basket Food Stores
03.2021 - 05.2021
Custodian
JBH Maintenance Service
04.2020 - 03.2021
Custodian
Orange County Maintenance
10.2019 - 04.2021
Business Owner/Operator
Self-employed
01.2010 - 03.2024
No Degree - Business
Stratford Career Institute
High School Diploma -
Stratford Career Institute
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