Angela Bryant
Manning
Summary
Dynamic customer service professional with a proven track record at DR. LA Robinson JR DMD PA, excelling in team leadership and problem-solving. Recognized for enhancing team performance through effective coaching and fostering collaboration. Dependable and adaptable, consistently exceeding performance metrics while maintaining a friendly, positive attitude in high-pressure situations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Self Employed
Angie Bryant
09.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative Team Lead Insuranc
DR. LA Robinson JR DMD PA
05.2002 - 06.2009
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Improved overall call center performance with effective coaching and feedback to team members.
Customer Service Representative
Makers Finance
01.2000 - 12.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Christian Corner Stone
Houston, TX01-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Dependable and responsible
- Time management
Timeline
Self Employed
Angie Bryant
09.2007 - Current
Customer Service Representative Team Lead Insuranc
DR. LA Robinson JR DMD PA
05.2002 - 06.2009
Customer Service Representative
Makers Finance
01.2000 - 12.2004
High School Diploma -
Christian Corner Stone
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