Angela Bucci

Working with the Medical Quality Assurance Commission as an Administrative Assistant 2 and providing the following services to the public: Archiving electronic files. Preparing disciplinary files for duplication and distribution to select legal staff and management. Filing paper files to shelving unit in proper position according to last name. Speaking with disciplinary staff and general public over the phone and through electronic communication: answering questions and providing general customer service.

As an Office Assistant; I provided the following services to the public: prepared public archive documents for scanning and electronic retrieval. Followed Quality Control (QC) procedures and adjusted Software and Equipment as needed. Maintained written logs of all servies provided on a daily and weekly basis.

As an Office Assistant 3; I provided the following services to the public: worked as a receptionist answering multi-line phones and providing customer service to the public. Rendered cold calls to businesses in order to update a geneal database. Prepared, scanned, and keyed excise tax and other related business and occupation tax forms into a general database system. Visually scanned imaged documents on the database system to identify and corrections that may have been needed at that time. Helped achieve team goal of having 98% of all business and occupation tax forms processed within 48 hours of the received date.