Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGELA BUCHANAN

Landover,MD

Summary

Dynamic Service Coordinator with over 25 years of experience in property management, dedicated to delivering exceptional support to residents. Proven ability to supervise maintenance operations and oversee renovations while fostering team leadership and effective vendor coordination. A track record of significantly reducing turnover through outstanding service and communication skills, alongside successful facilitation of programs designed to enhance resident satisfaction. Expertise in conflict resolution and resource coordination ensures a harmonious living environment for all residents.

Overview

20
20
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Resident Services Coordinator/Front Desk Concierge

Equity Residential
03.2015 - Current
  • Supervise 6 service technicians on a 600+ unit property
  • Coordinate turnovers, asbestos removal, mold remediation, and renovations
  • Manage scheduling with make-ready boards and digital calendars
  • Maintain appliance inventory, order supplies, and oversee vendor deliveries
  • Act as liaison between residents and property management
  • Conduct move-out inspections, log incidents, and ensure community standards
  • Achieved high resident satisfaction scores and effective service execution
  • Concierge delivered concierge services and facilitated daily front desk operations
  • Coordinated resident engagement activities to enhance community involvement and satisfaction.

Assistant Property Manager

Bozzuto Management
10.2010 - 10.2014
  • Managed lease agreements, renewals, and tenant onboarding
  • Collected rents, addressed delinquencies, and processed resident requests
  • Oversaw vendor relationships for maintenance, pest control, and landscaping
  • Assisted in managing daily operations and tenant relations, ensuring exceptional customer service.

Contract Admin Support

NRI Staffing Resources
08.2009 - 10.2010
  • Provided administrative support, transcription, proofreading, and inventory coordination
  • Worked effectively in fast-paced environments.

Assistant Property Manager / Marketing Director

Bozzuto Management
10.2005 - 04.2007
  • Supported leasing, service, and admin teams in achieving occupancy targets
  • Trained staff, conducted move-in/move-out inspections, and led tours for prospects
  • Coordinated tenant communications to enhance resident satisfaction and streamline issue resolution.

Education

Completed Coursework in Office Administration And Communication

Prince George’s Community College
Largo, MD
08.2008 - 06.2010

Skills

  • Maintenance & Renovation
  • Property Management Operations
  • Resident Relations & Retention
  • Service Ticket Management
  • Budget Oversight & Accounts Payable
  • Vendor & Contractor Management
  • Apartment Inspections & Turnovers
  • Fair Housing Compliance
  • Software: Yardi, MRI, Jenark, SightPlan, Handy Trak, KeyTrak
  • Coordinated maintenance services and tracked package deliveries
  • Maintained pristine common areas and streamlined communication with tenants

Certification

  • Valid Driver's License
  • Fair Housing Compliance Training August 2008 - June 2010 (Expires Sep 2029)

Timeline

Resident Services Coordinator/Front Desk Concierge

Equity Residential
03.2015 - Current

Assistant Property Manager

Bozzuto Management
10.2010 - 10.2014

Contract Admin Support

NRI Staffing Resources
08.2009 - 10.2010

Completed Coursework in Office Administration And Communication

Prince George’s Community College
08.2008 - 06.2010

Assistant Property Manager / Marketing Director

Bozzuto Management
10.2005 - 04.2007

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ANGELA BUCHANAN