ANGELA BUFORD
Laredo,Tx
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Experienced and determined adept at problem solving, customer service and hiring and training hardworking, quality staff.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
31
31
years of professional experience
Work History
Store Manager
Sam's Club
09.2016 - Current
- Define appropriate metrics and measurements to drive results
- Resolve problems for customers, warehouses and carriers
- Manage total 201 Associates
- Serves as mentor to new team managers
- Maintained confidential information, such as pay rates, bonus targets and pay grades
- Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget
- Maximize client satisfaction
- Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developing successful employee retention plan, reducing staff turnover rates significantly.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Overseeing loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Manage financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted with hiring, training and mentoring new staff members
- Fosters a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reports issues to higher management with great detail.
- Collaborate with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivate strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Passionate about learning and committed to continual improvement.
Visual Merchandising Manager
Sam's Club
03.2014 - 09.2016
- Created weekly schedules for employees
- Evaluated employee performance
- Recognized for exceptional shift performance
- Managed 18 employees
- Instructed staff on procedures for handling difficult transactions
- Wrote and submitted reports
- Managed merchandising standards and maintained consistency across distribution channels.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
Membership Marketing Manager
Sam's Club
10.2009 - 03.2014
- Developed rapport with the customer base by handling difficult issues with professionalism
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department
- Generated and distributed daily reports and order acknowledgments to appropriate personnel
- Effectively communicated with team members to maintain clearly defined expectations
- Analyzed performance of all marketing programs to identify the best opportunities for optimization
Member service manager
Sam's Club
03.2007 - 10.2009
- Effectively communicated with team members to maintain clearly defined expectations
- Effectively managed departmental expenses to stay within allocated budget
- Resolved customer questions, issues and complaints
- Developed rapport with the customer base by handling difficult issues with professionalism
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
Operational Manager
Sam's Club
01.2004 - 03.2007
- Successfully managed the activities of 35 team members Cashiers, sales office, gas station, carts, ptc
- Owned team productivity metrics
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Interviewed, hired and trained new quality customer service representatives
- Addressed negative customer feedback immediately
Receiving Area Manager
Sam's Club
04.2001 - 01.2004
- Unloaded, picked, staged and loaded products for claims dept
- Resolved service issues in a timely manner, including coordinating and processing RTV's
- Received incoming shipments and reviewed contents against purchase order for accuracy
- Verified proper temperature levels on all inbound merchandise requiring refrigeration
- Rotated stock by code and receiving date
- Led a team of 6
Receiving Lead
Sam's Club
10.2000 - 04.2001
- Motivated a team of 3
- Responsible for safely unloading trucks daily
- Scheduling to meet the demands
- Ensuring critical trucks were off loaded fast and efficiently with all cold chain processes followed
Shipping Lead
K-Mart DC
05.1997 - 10.2000
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Unloaded cargo from truck with hand trucks and pallet jacks
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate
- Lead a team of 21 people
Shift Manager
Gregg's Pizzeria
05.1994 - 08.1997
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and maintained exceptional customer service standards
Education
Associate of Arts - Fashion Design
Wayne Community College
Detroit, MIAssociate of Applied Science - Business
Oakland Community College
Southfield, MIBachelor Of Business Studies - Global Business Management
DeVry University
Duluth, GASkills
- Store operations
- Retail inventory management
- Resourceful nature
- Merchandising ability
- Microsoft Office
- Operations management
- Results-oriented
- Quality leadership
- Enthusiastic team player
- Positive attitude
- Focused and driven
- Skilled multi-tasker
- Relationship building
- Dedicated
- Flexible
- Problem solving strength
- Highly motivated
- Self-directed
Accomplishments
- Promoted to Merch/Ops Manager after 6 months in the Assistant Manager position.
- Increased checkout accuracy from 10% to 17% by improving cashier training.
- Exceeded annual membership budget closing out membership at 121% for the year.
Locations
- Detroit, Detroit, MI
- Canton, Canton, MI
- Farmington Hills, Farmington Hills, MI
- Novi, Novi, MI
- Southfield, Southfield, MI
- Laredo, Laredo, TX
Timeline
Store Manager
Sam's Club
09.2016 - Current
Visual Merchandising Manager
Sam's Club
03.2014 - 09.2016
Membership Marketing Manager
Sam's Club
10.2009 - 03.2014
Member service manager
Sam's Club
03.2007 - 10.2009
Operational Manager
Sam's Club
01.2004 - 03.2007
Receiving Area Manager
Sam's Club
04.2001 - 01.2004
Receiving Lead
Sam's Club
10.2000 - 04.2001
Shipping Lead
K-Mart DC
05.1997 - 10.2000
Shift Manager
Gregg's Pizzeria
05.1994 - 08.1997
Associate of Arts - Fashion Design
Wayne Community College
Associate of Applied Science - Business
Oakland Community College
Bachelor Of Business Studies - Global Business Management
DeVry University