Angela Burdick
Angelica,NY
Summary
Customer service supervisor with experience training associates and resolving conflicts. Effective communicator through in person, telephone, and online interactions with customers.Dedicated retail professional with deep experience maximizing profitability, reaching sales goals, and ensuring customer satisfaction. Recognized for effectively upselling products and communicating with customers in a persuasive and articulate manner.Energetic and enthusiastic sales associate seeking a position utilizing 23 years of experience providing a diverscustomer base with positive shopping experiences. Proven track record of effective customer care, merchandise presentation, and persuasive selling skills.High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns.Results-driven retail professional with proven results in customer service. Highly skilled at upselling products to exceed sales goals and increase customer loyalty.Self-driven cashier with deep experience providing positive shopping experiences to a diverse group of customers. Demonstrated ability to determine customer needs and achieve sales objectives. Searching to contribute to the company's growth in a challenging environment.Stress-tolerant customer service manager with 23 years of proven experience enhancing customer experiences. Key strengths include coaching and mentoring associates. Looking to increase customer satisfaction in a fast-paced and professional retail organization.
Overview
7
7
years of professional experience
Work History
Cook
Belfast Hotel Inc
08.2018 - 01.2020
- Created cleaning rotation schedule to keep kitchen and dining areas healthy
- Directed food deliveries
- Identified areas in the dining room that needed improvement for heightened customer satisfaction
- Improved food service by evaluating processes and implementing new ideas
- Inspected food preparation equipment and ordered service if needed
- Interacted with customers on a daily basis with excellent communication skills
- Prepared dough and mixes ahead of time to make the following day more productive
- Supported team members in presenting upper management with ideas for improvement
- Took inventory and ordered produce for fresh meals each day
- Took orders, prepared quality food and served it to the right customers
- Trained new team members on POS software and order-taking
- Worked with upper management to plan menu options.
Assistant manager
Crosby's
01.2015 - 05.2018
- Accurately completed cash register transactions
- Assisted marketing staff in creating and assembling visual displays and sales displays
- Attended workshops, seminars, and other training events to improve management qualities
- Championed promotional items to achieve sales goals
- Cleaned shelves, tables, and counters
- Communicated with customers on multiple phone lines, through email and live online chat
- Created promotional and marketing materials
- Deployed humor, patience and empathy to resolve customer issues
- Diagnosed and resolved problems based on customer information and needs
- Educated customers about product options to exceed their experience
- Enforced company policies and procedures through implementing a three-strike system to promote professionalism
- Established strong business relationships and created a deadline-driven team
- Estimated alteration of merchandise and cost of repairs
- Facilitated stock management and inventory, conducting routine inventory audits and cycle counts
- Greeted and directed customers
- Handled incoming calls from customers who had product complaints
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
- Maintained records of sales
- Participated in sales blitzes
- Prepared and delivered presentations to the sales and customer service teams
- Provided customer service with minimal instruction and supervision
- Received and processed cash and credit payments
- Resolved conflict between customers, between employees, and between customers and employees
- Responsible for inventory, pricing, merchandising, and displays
- Served multiple customers at once in a stressful environment
- Watched for, recognized, and prevented security risks
- Worked all types of shifts and worked on holidays
- Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.
Telemarketer
Empereon Marketing
05.2013 - 04.2015
- Answered customer queries related to products, services or their specific accounts
- Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention
- Audited call center representatives to ensure quality service was being provided
- Conducted market research surveys to determine what new or current customers hoped to get from products and services
- Directed inbound calls to appropriate departments or management as needed
- Escalated calls to management as requested or necessary
- Executed secure financial transactions over the phone
- Handled incoming calls from a national call pool and customized answered based on the caller's location
- Initiated phone calls to current customers to ensure satisfaction with products and services
- Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose
- Provided technical support for customers who needed assistance with services or products purchased
- Used cold calling methods to update potential or current customers on new products or deals.
Education
Diploma - undefined
Belfast Central School
Certificate Volunteered at Cuba church - undefined
Alfred State College
Skills
Management
- Training
- Compute skills
- 23 years experience in customer service
- Desire to help others succeed
- Detail-oriented
- Excellent cook
- Experience in team management
- Maintains clean and healthy workspace
- Outstanding customer service
- Positive teamwork abilities
- Proficient in
- POS software
- Quick problem solving skills
- Talented at training employees
- Quality Assurance and Control
- Order Delivery Practices
- High-Volume Production Capabilities
- Kitchen Equipment Operation
- Cleaning and Organization
- Food Presentation Talent
- New Hire Training
- Hospitality Service Expertise
- Performance Improvement
- Critical Thinking
- Facility Policies and Procedures
- Cooking and Baking
- Disciplinary Action
- Guest Experiences
- Operation and Control
- Safety and Sanitation Standards
- OSHA Regulations Knowledge
- Hospitality Management
- Staff Meetings
- Billing and Payment Processing
- Attentive to Detail
- Condiment Refilling
- Store Room and Walk-In Inspections
- Purchasing and Receiving
- Food Production Scheduling
- Preventative Maintenance Scheduling
- Production Worksheets
- Guest Satisfaction
- Machinery Upkeep
- POS Transactions
- Product Rotations
- Financial Management
- Staff Management
- Loyalty Building
- Business Planning
- Process Improvement
- Customer Relationship Management
- Manager Coaching and Training
- Operational Oversight
- Cash Register Operations
- Project Support
- Staff Development
- Performance Tracking and Evaluations
- Recruitment and Selection
- Customer Feedback
- Resolving Conflicts
- Sales Techniques
- Account Planning and Management
- Team-Building Exercises
- Staff Supervision
- Job Assignments
- Production Streamlining
- Persuasive Negotiations
- Employee Mentoring
- Resource Allocation
- Accounts Payable and Accounts Receivable
- Superb Time Management
- Strategic Planning
- Marketing Promotions
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Administration and Reporting
- Customer Information Databases
- Selling Skills
- Product and Service Knowledge
- Warm Calling
- Staff Training
- Account Updates
- Script Use
- Schedule Management
- Charitable Donations
- Information Updates
- Account Management
- Administrative Duties
- Sales Expertise
- Conflict Resolution Techniques
- Product Knowledge
- Escalated Calls Management
- Product Sales
- Prospecting Skills
- Management
- Microsoft Office
- Outbound and Inbound Calls
- Call Center Operations
- Customer Engagement
- Complaint Resolution
- Appointment Scheduling
- Lead Generation
- Prospect Management
- Scripted Call Control
- Multi-Line Telephone Systems
- Consumer Behavior
- Professional Communication
- Telephone Interviews
- Client Needs Assessment
- Customer Service and Assistance
- Verbal and Written Communication
- Advertising Management
- Process Payments
- Recruiting and Training
- Interactive Voice Response Software
- Client Surveys
- Order Taking
- Serve Customers
- Pricing Data
- Customer Orders
- Help Desk Software
- New Hire Coaching
- Statistics
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Cook
Belfast Hotel Inc
08.2018 - 01.2020
Assistant manager
Crosby's
01.2015 - 05.2018
Telemarketer
Empereon Marketing
05.2013 - 04.2015
Diploma - undefined
Belfast Central School
Certificate Volunteered at Cuba church - undefined
Alfred State College
Similar Profiles
Teena Yadav MokamTeena Yadav Mokam
Senior Room Attendant(Supervisor) at Grand Central Hotel, BelfastSenior Room Attendant(Supervisor) at Grand Central Hotel, Belfast
Sunoop Kanjirakkattu JoseSunoop Kanjirakkattu Jose
Intern as Housekeeping Team member at Holiday Inn Belfast City Center HotelIntern as Housekeeping Team member at Holiday Inn Belfast City Center Hotel
Damian GilvaryDamian Gilvary
GENERAL MANAGER at The Balmoral Hotel BelfastGENERAL MANAGER at The Balmoral Hotel Belfast
Samantha SimmonsSamantha Simmons
Key Holder at Dollar General StoreKey Holder at Dollar General Store