Angela Burgess
Gallipolis Ferry,WV
Summary
- Dedicated housekeeping professional with a proven track record at Quality Inn, enhancing guest satisfaction through meticulous cleaning and exceptional customer service. Skilled in deep cleaning and inventory management, I consistently improved cleanliness ratings and fostered positive team collaboration, ensuring a welcoming environment for all guests.
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Experienced with installing and maintaining tiles for various surfaces. Utilizes strong attention to detail and problem-solving skills to ensure flawless installations. Knowledge of materials and techniques ensures durability and aesthetic appeal in all projects.
Highly motivated Tile Installer committed to quality work and exceptional customer service. Areas of expertise include basement finishing, whole house renovations and outdoor living projects. Exercises time management to thoroughly complete job on time.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Housekeeper
Barbara Dunn
Henderson, WV
01.2024 - 01.2026
- Maintained cleanliness and organization of various living spaces to ensure guest satisfaction.
- Implemented efficient cleaning schedules to optimize time management and workflow.
- Trained new staff on cleaning protocols and safety procedures to enhance team performance.
- Conducted regular inventory checks of cleaning supplies and equipment for operational efficiency.
- Collaborated with clients to understand specific cleaning needs, improving service quality.
- Developed customized cleaning plans for individual preferences, enhancing client relationships.
- Oversaw daily housekeeping operations, ensuring adherence to high standards of cleanliness.
- Identified areas for process improvements, leading to enhanced efficiency in service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Polished fixtures to achieve professional shine and appearance.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled requests for extra linens, toiletries and other supplies.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Housekeeping and Laundry Attendant
Quality Inn
Gallipolis, OH
08.2025 - 12.2025
- Maintained cleanliness and organization of guest rooms and public areas.
- Operated laundry equipment to wash, dry, and fold linens efficiently.
- Ensured compliance with safety and sanitation standards in all tasks.
- Assisted in inventory management for cleaning supplies and linens.
- Responded promptly to guest requests for additional amenities or services.
- Collaborated with team members to optimize workflow during peak hours.
- Conducted regular inspections of rooms to uphold quality standards.
- Adapted quickly to changing priorities while maintaining service excellence.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
- Supported hotel sustainability efforts through responsible waste disposal and recycling initiatives as part of daily duties.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Polished fixtures to achieve professional shine and appearance.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Washed and put away kitchen dishes, utensils and glassware.
Portable Sawmill
Pete's Portable Sawmill
Henderson, WV
02.2024 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tiler
G and G Tile
Huntington, WV
02.2007 - 10.2023
- Installed ceramic, porcelain, and stone tiles with precision and attention to detail.
- Prepared surfaces by cleaning and leveling prior to tile installation.
- Collaborated with team members to ensure efficient workflow and project completion.
- Maintained tools and equipment in optimal condition for safe operations.
- Assisted in estimating material requirements for various projects to minimize waste.
- Trained junior staff on best practices for tile installation and safety protocols.
- Implemented quality control measures to uphold high standards of workmanship.
- Resolved onsite challenges quickly, ensuring adherence to project timelines and quality expectations.
- Reduced material waste by accurately estimating project needs and optimizing tile cutting techniques.
- . Provided ongoing maintenance and repair services for past clients, ensuring the longevity of their tiled surfaces.
- Mastered diverse tiling materials such as ceramic, porcelain, glass, stone, marble, granite allowing for versatile application capabilities across various settings.
- Strengthened customer relationships by providing transparent communication throughout each stage of the tiling process.
- Delivered visually appealing results through precise alignment, leveling, and spacing techniques in tile layout design.
- . Demonstrated adaptability while working on both residential and commercial properties accommodating varying site conditions seamlessly.
- Achieved consistent client commendations for exceptional attention to detail in complex tiling designs.
- Maintained a clean work environment during all stages of the tiling process, minimizing disruptions to clients'' daily routines.
- Consistently met or exceeded project specifications by staying current with industry trends and best practices in tile installation.
- Ensured safety compliance on job sites through rigorous adherence to industry standards and regulations.
- . Actively participated in professional workshops and training seminars to continuously enhance tiling skills and industry knowledge.
- Increased project efficiency by implementing proper time management and effective teamwork strategies.
- Performed thorough site evaluations to provide accurate quotes based on labor costs, material needs, and anticipated project duration.
- Collaborated with architects, designers, and construction teams to achieve seamless integration of tilework into various projects.
- Enhanced client satisfaction by delivering high-quality tiling projects within tight deadlines.
- Increased repeat business opportunities through maintaining strong professional relationships with general contractors.
- Maximized durability of tiled surfaces by selecting appropriate materials and ensuring proper installation methods.
- Expanded business clientele through strong referrals resulting from outstanding craftsmanship and professionalism.
- Secured long-lasting installations using high-quality grout mixtures tailored specifically for each type of tiling material used.
- Streamlined project completion timelines with meticulous planning, coordination, and scheduling efforts.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Installed tile flooring in residential homes and commercial buildings.
- Maintained safe, clean and organized work environment.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Followed strict safety standards for customer and worker protection.
- Used specialized tools and equipment to cut, shape and install tile.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Followed industry standards and regulations for different types of tile installation projects.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Completed skilled repairs of existing tile installations.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Helped supervisors create cost estimates for tile installation projects.
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Used safe lifting, equipment and behavioral practices.
- Completed accurate, well-aligned and straight work according to job specifications.
- Operated machines to mix mortar, thinset and grout according to standard formulas.
- Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
- Applied protective materials to reduce damage, dust and debris.
- Used schematic diagrams to plan work.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Prepared for new installations and repair work by removing original materials and debris.
- Sealed joints with mortar or cement to achieve design looks and promote longevity.
- Updated logs and completed timely job paperwork.
- Determined and implemented best layout to achieve desired pattern.
- Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
- Planned and handled more than Number installation jobs each month.
- Achieved smooth surfaces with correct cuts and skills in polishing materials.
- Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
Cell Phone Sales Representative
Cingular Wireless
Ocala, FL
05.2001 - 09.2003
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided exceptional customer service to enhance overall client satisfaction and retention.
- Demonstrated in-depth knowledge of mobile devices and plans to assist customers in making informed purchases.
- Trained new sales representatives on product features, sales techniques, and customer engagement strategies.
- Collaborated with team members to develop promotional strategies that increased store foot traffic and sales volume.
- Resolved customer complaints efficiently, resulting in improved loyalty and repeat business.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
- Adapted communication style according to individual caller requirements, resulting in enhanced customer experiences.
- Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
- Streamlined call handling processes for increased productivity and reduced average call times.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Collaborated with team members to identify areas for improvement in customer service delivery.
- Conducted thorough follow-ups with customers after initial contact, ensuring satisfaction levels were met or exceeded.
- Supported promotional campaigns effectively by informing customers about special offers during calls.
- Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Collected valuable data from callers via surveys; contributed insights which helped refine marketing strategies.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Provided feedback on call scripts, leading to more efficient communication methods with customers.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
No Degree - Nursing
Marshall University
Sandhill, WV No Degree -
Ashland Community And Technical Center
Ashland, KYHigh School Diploma -
Russell Independent
Russell, Ky05-1998
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Vacuuming
Cleaning bathrooms
Cleaning techniques
Health and safety compliance
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Customer service-focused
Excellent oral and written communication
Deep cleaning expertise
Folding clean laundry
Window cleaning
Customer-oriented
Physically strong
Sorting and washing laundry
Waste disposal
Interior and exterior cleaning
Complex Problem-solving
Restroom detailing
Chemical handling
Laundry management
Window washing
Exceptional communicator
Carpet cleaning
Ordering cleaning supplies
Quality assurance
Inventory control
Supply inventory management
Eco-friendly cleaning
Ironing and folding
Ceiling fan cleaning
Building maintenance
Quality assurance controls
Floor scrubber machines
Resident support
Pet care assistance
Pest control awareness
Tile and grout care
Budget control
Multitasking and organization
Cleaning and organizing
Detail-oriented
Basic maintenance
Safety protocols
Equipment operation
Product knowledge
Cleaning light fixtures
Ergonomics and safety training
Towel replenishment
English language fluency
Safe cleaning with chemicals
Upholstery care
Deep cleaning
Chandelier cleaning
Sanitization techniques
Linen replenishment
Mopping and buffing floors
Ironing clothing
Cleaning methods
Turndown service
Closet detailing
Glass and window washing
Exceptional time management
Kitchen sanitizing
Linen replacement
Polishing surfaces
Dish preparation
Focused and detail-oriented
Able to lift 80 lbs
Hardworking
Surface disinfection
Commercial and residential cleaning
Washing windows
Watering plants
Interior window washing
Dusting
Time management
Multitasking and prioritizing
Sweeping and mopping
Team support and collaboration
Professional and courteous
FLUENT IN English
Grout application
Tool maintenance
Surface preparation
Tile polishing
Floor tiling
Adhesive selection
Glass tile handling
Porcelain tile handling
Tile cutting techniques
Sealant application
Project estimation
Stone setting
Client communication
Demolitions
Leveling techniques
Tile installation expertise
Pattern creation
Layout planning
Substrate assessment
Custom tile design
Ceramic tile handling
Tile restoration
Waterproofing
Shower tiling
Remodels
Countertop design
Mosaic installation
Floor installation
Marble installation
Mosaic artistry
Granite installation
Customized installations
Power tool operation
Hand tool proficiency
Floor leveling
Worksite organization
Precision cutting
Waterproofing techniques
Commercial and residential projects
Hand tools
Surface sealing
Cost estimation
Teamwork and collaboration
Problem-solving
Attention to detail
Tile cutting
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Measurement accuracy
Active listening
Effective communication
Adaptability and flexibility
Material handling
Decision-making
Relationship building
Safety procedures
Team coordination
Customer consultation
Natural stone knowledge
Team building
Mortar preparation
Client satisfaction
Task prioritization
Self motivation
Interpersonal skills
Analytical thinking
Goal setting
Professionalism
Interpersonal communication
Time management abilities
Continuous improvement
Physical stamina
Adaptability
Written communication
Project management
Construction standards
Tile installation
Pattern design
Adhesive application
Professional demeanor
Problem-solving aptitude
Demolition skills
Analytical skills
Manual dexterity
Empathy and patience
Complaint resolution
Sales proficiency
Industry awareness
Call handling
Wireless networks
Cross-functional coordination
Problem-solving skills
Calm and professional under pressure
Understanding customer needs
Customer service excellence
Calm under pressure
Verbal and written communication
Money handling
Problem resolution
Teamwork skills
Customer relations
Phone etiquette
Call center experience
Data entry
Stress tolerance
Medical terminology
Customer relationship management
Work prioritization
Conflict resolution
Market awareness
Information gathering
Shipping procedures
Issue and complaint resolution
Account reconciliation
Quality control
Administrative and office support
Resourcefulness
Record keeping
De-escalation techniques
Product and service sales
Professional telephone demeanor
Billing procedures
Customer data confidentiality
Customer retention
Inbound call management
Order fulfillment
Policies and procedures adherence
Sales and upselling
Customer relationship management (CRM)
Product sales
Store maintenance
Cultural sensitivity
Emotional intelligence
Document and records management
Order processing
Call center operations
Sales expertise
Data management
Process improvement
Customer account management
Sales techniques
Customer service orientation
Customer education
Policy adherence
Timeline
Housekeeping and Laundry Attendant
Quality Inn
08.2025 - 12.2025
Portable Sawmill
Pete's Portable Sawmill
02.2024 - 11.2025
Housekeeper
Barbara Dunn
01.2024 - 01.2026
Tiler
G and G Tile
02.2007 - 10.2023
Cell Phone Sales Representative
Cingular Wireless
05.2001 - 09.2003
No Degree - Nursing
Marshall University
No Degree -
Ashland Community And Technical Center
High School Diploma -
Russell Independent