Angela Burke
Muscatine,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Sales Coordinator
UltimateTax
08.2016 - Current
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Operations Administrative Assistant
Musco
10.2001 - 06.2016
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
High School Diploma -
Muscatine High School
Muscatine, IA05.1987
Skills
- Product and Service Sales
- Safety Protocols
- Customer Support
- Staff Training
- Report Creation
- Account Management
- Data Entry
- Issue Resolution
- File and Records Management
- Goals and Performance
- Providing Feedback
- Financial Recordkeeping
Additional Information
I held several positions at Musco that are not listed. I also have office management experience as an Office Manager with Mediacom
Timeline
Sales Coordinator
UltimateTax
08.2016 - Current
Operations Administrative Assistant
Musco
10.2001 - 06.2016
High School Diploma -
Muscatine High School