ANGELA BURKE
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Lead Registration
The James Cancer Hospital And Solove Research Institute
11.2022 - Current
- Increased team productivity by providing ongoing training and support.
- Proactively addressing issues and implementing effective solutions.
- Fostering positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to patient satisfaction.
- Maintained detailed records of interactions with staff, allowing for easy retrieval when needed during follow-up communications or escalations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing procedures and taking corrective measures when necessary.
Assistant Manager, Customer Service
Maurices
10.2023 - Current
- Improved customer satisfaction by addressing and resolving customer complaints in timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created positive work environment for staff members, promoting teamwork and employee morale.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales
Allstate Insurance
04.2020 - 12.2022
- Identified, qualified and pursued new sales opportunities.
- Finalized sales contracts with high-value customers.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client bases.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating commitment to exceptional service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Special Projects Coordinator
Turkey Hill Minit Markets
09.2017 - 03.2020
- Prioritized sanitation, safety and health standards in work areas
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Design and implemented customer satisfaction metrics.
- Trained all new managers on store procedures and policies.
- Oversaw inventory tracking, management and physical inventory counts.
- Performed assigned projects and completed checklists in efficient and accurate manner.
- Reduced project turnaround time with effective prioritization and resource allocation strategies.
- Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
Store Manager
Turkey Hill Minit Markets
03.2015 - 09.2017
- Hired, trained and supervised team of up to 30 associates by helping them to meet daily and weekly sales goals through training and mentoring.
- Updated store pricing, signage and merchandising based on current promotions.
- Trained all new managers on store procedures and policies.
- Determined staff promotions and demotions and terminated employees when necessary.
- Completed weekly schedules according to payroll policies.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Shift Manager
Aldi
10.2005 - 01.2015
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Processed merchandise returns and exchanges.
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers.
- Replenished merchandise shelves with items from stockroom
- Opened and closed store, which included counting cash drawers and making bank deposits.
Skills
- Results-oriented
- Excellent communication
- Time management
- Revenue generation
- Budgeting skills
- Team training and development
- Customer retention
- Complex problem solving
- Schedule Coordination
- Complaint resolution
- Training and coaching
- Performance Tracking
Timeline
Assistant Manager, Customer Service
Maurices
10.2023 - Current
Lead Registration
The James Cancer Hospital And Solove Research Institute
11.2022 - Current
Sales
Allstate Insurance
04.2020 - 12.2022
Special Projects Coordinator
Turkey Hill Minit Markets
09.2017 - 03.2020
Store Manager
Turkey Hill Minit Markets
03.2015 - 09.2017
Shift Manager
Aldi
10.2005 - 01.2015