ANGELA BURKE
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Lead Registration
The James Cancer Hospital And Solove Research Institute
Columbus, Oh
11.2022 - Current
- Increased team productivity by providing ongoing training and support.
- Proactively addressing issues and implementing effective solutions.
- Fostering positive work environment focused on teamwork and collaboration.
- Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to patient satisfaction.
- Maintained detailed records of interactions with staff, allowing for easy retrieval when needed during follow-up communications or escalations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing procedures and taking corrective measures when necessary.
Assistant Manager, Customer Service
Maurices
Grove City, OH
10.2023 - Current
- Improved customer satisfaction by addressing and resolving customer complaints in timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created positive work environment for staff members, promoting teamwork and employee morale.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales
Allstate Insurance
Grove City, OH
04.2020 - 12.2022
- Identified, qualified and pursued new sales opportunities.
- Finalized sales contracts with high-value customers.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client bases.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating commitment to exceptional service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Special Projects Coordinator
Turkey Hill Minit Markets
Columbus, Oh
09.2017 - 03.2020
- Prioritized sanitation, safety and health standards in work areas
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Design and implemented customer satisfaction metrics.
- Trained all new managers on store procedures and policies.
- Oversaw inventory tracking, management and physical inventory counts.
- Performed assigned projects and completed checklists in efficient and accurate manner.
- Reduced project turnaround time with effective prioritization and resource allocation strategies.
- Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
Store Manager
Turkey Hill Minit Markets
Columbus, Oh
03.2015 - 09.2017
- Hired, trained and supervised team of up to 30 associates by helping them to meet daily and weekly sales goals through training and mentoring.
- Updated store pricing, signage and merchandising based on current promotions.
- Trained all new managers on store procedures and policies.
- Determined staff promotions and demotions and terminated employees when necessary.
- Completed weekly schedules according to payroll policies.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Shift Manager
Aldi
Columbus, Oh
10.2005 - 01.2015
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Processed merchandise returns and exchanges.
- Unloaded trucks, stocked shelves and carried merchandise out on floor for customers.
- Replenished merchandise shelves with items from stockroom
- Opened and closed store, which included counting cash drawers and making bank deposits.
Skills
- Results-oriented
- Excellent communication
- Time management
- Revenue generation
- Budgeting skills
- Team training and development
- Customer retention
- Complex problem solving
- Schedule Coordination
- Complaint resolution
- Training and coaching
- Performance Tracking
Timeline
Assistant Manager, Customer Service
Maurices
10.2023 - Current
Lead Registration
The James Cancer Hospital And Solove Research Institute
11.2022 - Current
Sales
Allstate Insurance
04.2020 - 12.2022
Special Projects Coordinator
Turkey Hill Minit Markets
09.2017 - 03.2020
Store Manager
Turkey Hill Minit Markets
03.2015 - 09.2017
Shift Manager
Aldi
10.2005 - 01.2015