Angela Burkett
Portland,Indiana
Summary
Organized Production Scheduler with specialties in purchasing, shipping and receiving and inventory level control. First-rate statistics, mathematics and distribution talents. Strong proficiency in reducing inventory costs by creating accurate purchasing and inventory methods.
Overview
36
36
years of professional experience
Work History
Production Scheduler
Sonoco Protective Solutions
Portland, Indiana
09.2001 - Current
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Set schedules for Number staff by planning and designating shifts and hours.
- Planned production schedules for Timeframe, taking employee production rates, company needs and seasonal changes into account.
Customer Service Representative
Sonoco Protective Solutions
Portland, Indiana
09.2015 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded proactively and positively to rapid change.
Quality Technician
Createc/ Tegrant/Sonoco
Portland, Indiana
11.2001 - 09.2015
- Sampled materials and products to conduct in-depth measurements and tests.
- Made recommendations on ways to improve testing procedures, production processes and training.
- Evaluated results against design standards and compliance requirements.
- Applied statistical analysis techniques and skill in Software to model trends.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Education
Randolph Southern High School
Lynn, IN06.1993
Skills
- Production and Processing
- Product Availability
- Organizational Systems
- Safety Stock Levels Development
- Production Planning and Control
- Corrective Actions
- Customer Satisfaction
Timeline
Customer Service Representative
Sonoco Protective Solutions
09.2015 - 01.2017
Quality Technician
Createc/ Tegrant/Sonoco
11.2001 - 09.2015
Production Scheduler
Sonoco Protective Solutions
09.2001 - Current
Randolph Southern High School
Similar Profiles
Tom RadfordTom Radford
Packaging Engineer at Sonoco Protective SolutionsPackaging Engineer at Sonoco Protective Solutions
Daishea GainesDaishea Gaines
Production Worker at Sonoco Protective SolutionsProduction Worker at Sonoco Protective Solutions
Douglas NedzaDouglas Nedza
Maintenance Technician at Sonoco Protective PackagingMaintenance Technician at Sonoco Protective Packaging