Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Hi, I’m
Angela Burress
Summary
Overview
18
years of professional experience
Work History
Ideal Image
Senior Aesthetic Consultant
09.2022 - Current
Job overview
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Engage with customers to build rapport and trust.
- Assessed Client needs for specific modalities and set expectations for results
- Educate clients on current promotional offerings and products using persuasive selling tactics.
- Developed individual client treatment plans to fit guest needs
- Developed strategic recommendations to enhance client engagement and satisfaction.
- Collaborated with cross-functional teams to implement process improvements and best practices.
Aesthetic and Athletic Recovery ManagerWheeling, WV
Clinic Manager
09.2019 - 08.2022
Job overview
- Coached team on effective sales strategies while maintaining ethical sales practices and maintaining compliance with medical guidelines and company protocols
- Used referral drip campaign to contact warm leads to book appointments for consultations and prioritize with the best practitioner for service
- Modeled professional behavior while creating a warm and inviting atmosphere for team members to do their best while being successful as well as ensure clients to feel appreciated and respected
- Set team up for selling success by providing clear training on modalities that may not be their area of expertise
- Guided a selling culture by setting clear expectations to ensure client retention
- Collaborated with Owner and Medical Director to ensure our P&L was met each quarter
Tito’s Family Eatery
Co-Owner Operator
05.2013 - 09.2019
Job overview
- Responsible for the growth, stability and direction of daily operations
- Evaluated suppliers from 4 different supply companies to maintain cost control and improve operations while meeting customer needs and P&L
- Established foundational processes for business operations
- Ensured company was maintaining all legal obligations
- Set up community functions to bring in new guests and book catering events
Covelli Enterprises #2332
General Manager
01.2008 - 09.2014
Job overview
- Enhanced operational efficiency and productivity by managing budgets, accounts, and schedules
- Ensuring training of all associates and management by setting clear expectations and continuing to educate by holding monthly team meetings
- Reduced process bottlenecks by training and coaching 41+ employees on practices, procedures, and performance strategies in a revolving industry
- Developed and maintained relationships with customers and suppliers through consistent communication and transparency
- Count and balance all store cash, prepare bank deposits, research discrepancies
- Monthly Inventory Control to maintain P&L numbers remained within range
Education
Ohio University
from Business and Health Communications
01.2007
University Overview
Skills
- Attention to detail
- Client relationships
- Integrity and honesty
- Issue resolution
- Customer relationship management
- Time management
AWARDS AND ACHIEVEMENTS
AWARDS AND ACHIEVEMENTS
MB AWARD FOR CUSTOMER SERVICE EXCELLENCE, STERITECH GOLD STANDARD FOR CLEANLINESS - 5 YEARS, COVELLI PLATINUM BEST PRACTICES - 3 YEARTimeline
Senior Aesthetic Consultant
Ideal Image
09.2022 - Current
Clinic Manager
Aesthetic and Athletic Recovery Manager
09.2019 - 08.2022
Co-Owner Operator
Tito’s Family Eatery
05.2013 - 09.2019
General Manager
Covelli Enterprises #2332
01.2008 - 09.2014
Ohio University
from Business and Health Communications