Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Burroughs

Falling Waters,West Virginia

Summary

As a highly motivated young professional, I am excited to take the next step in my career by transitioning into the technology industry. I bring a strong background in customer service and sales, where I developed excellent communication and problem-solving skills. I am eager to learn and expand my skill set in a new field, and am confident that my dedication, adaptability, and willingness to learn will make me a valuable asset to any team. I am excited to take on new challenges, work with cutting-edge technology and be part of a dynamic and innovative industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Planet Fitness Gym
04.2023 - Current
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in procedures for members, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Sales Associate

American Eagle Outfiters
09.2022 - 06.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Experience with cash handling, POS systems, and inventory management
  • Proven ability to work well under pressure and meet deadlines

Medical Technician

Lake Gibson Village
09.2020 - 03.2021
  • Trusted to handle all aspects of patient care and worked the shift solo
  • Prepare medications and explain the process to patients
  • Documentation and charting
  • Remained calm and effective in high stress situations, helped confused or angry patients feel more at ease
  • Prepare treatment rooms for patient examinations, maintaining order, and keeping supplies stocked
  • Interview patients to obtain medical information and ensure existing records remained accurate and organized
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Enhanced patient care by conducting thorough diagnostic tests and providing accurate results.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.

Delivery Driver

Hungry Howies Pizza & Subs
08.2019 - 09.2020
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Child Care Provider

Myself
01.2016 - 01.2019
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
  • Supported child development through implementing various educational programs tailored to individual needs.
  • Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
  • Fostered emotional growth and self-confidence in children by providing consistent encouragement and praise.
  • Established trusting relationships with families, maintaining open communication about their child''s progress.
  • Implemented creative art projects to engage children''s imaginations while developing fine motor skills.
  • Managed daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.

Education

High School Diploma -

Winter Haven Senior High School
Winter Haven, FL
05.2018

Skills

  • Office Administration
  • Office Organization
  • Spreadsheet Tracking
  • Project Management
  • Customer Service
  • Cash Handling
  • Scheduling

Certification

CPR Certified


Timeline

Front Desk Receptionist

Planet Fitness Gym
04.2023 - Current

Sales Associate

American Eagle Outfiters
09.2022 - 06.2023

Medical Technician

Lake Gibson Village
09.2020 - 03.2021

Delivery Driver

Hungry Howies Pizza & Subs
08.2019 - 09.2020

Child Care Provider

Myself
01.2016 - 01.2019

High School Diploma -

Winter Haven Senior High School

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Angela Burroughs