Angela Burton
Mt Vernon,WA
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
6
6
years of professional experience
Work History
Lead Teacher
Green Acres Preschool
06.2023 - 12.2024
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Packing Lead
Northwest Distributing
01.2021 - 01.2023
- Maintained customer satisfaction with timely and efficient completion of tasks.
- Coordinated with shipping department to expedite orders and guarantee timely deliveries for customers.
- Empowered to foster a positive workplace culture while ensuring tasks were completed on time.
- Consistently recognized for maintaining a positive attitude and encouraging team collaboration.
- Opened communication lines across departments to ensure timely and accurate order processing.
- Utilized computer skills to manage large orders and monitor progress through distribution systems.
- Established and enforced quality standards to maintain a high level of efficiency.
Shift Lead
Work N' More
09.2020 - 01.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maximized customer satisfaction with timely communication and proactive problem-solving.
- Enhanced customer satisfaction with exceptional product knowledge and attentive service.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Material Handler and Picker
XPO Logistics
12.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Improved customer satisfaction, accurately fulfilling orders and managing returns.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
High School Diploma -
Lincoln Hill High School
Stanwood, WA06-2017
Skills
- Team Building & Motivation
- Problem-Solving
- Passion for customer satisfaction
- Verbal and written communication
- Goal Setting & Achievement
- Professional demeanor
- Communication & Decision Making
- Critical Thinking
- Time Management
- Typing speed
- Total Quality Management
- Tech-Savvy
Qualification Highlights
- Proven track record of high accountability and time management skills.
- Consistently met or exceeded performance goals across multiple roles.
- Dependable, hard-working, and punctual, with a strong customer service focus.
- Recognized attention to detail and professionalism in all aspects of work.
- Resourceful, energetic, and results-oriented with the ability to work independently or as part of a team.
- Effective communicator, able to build strong relationships with colleagues, customers, and management.
Timeline
Lead Teacher
Green Acres Preschool
06.2023 - 12.2024
Packing Lead
Northwest Distributing
01.2021 - 01.2023
Shift Lead
Work N' More
09.2020 - 01.2021
Material Handler and Picker
XPO Logistics
12.2018 - 12.2020
High School Diploma -
Lincoln Hill High School
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