Angela Burton
North Las Vegas,NV
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Director, Business Sales
Verizon
11.2020 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
Sr Trainer, Learning & Development
Verizon
10.2017 - 11.2020
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Provided virtual training and online presentations.
- Delivered comprehensive training to new employees and newly graduated and hired employees.
- Lead special seminars for different employee groups.
Government Accounts Manager; Business Sales
Verizon
09.2011 - 10.2017
- Responsible for overall strategy, business development, and management of Government Accounts
- Identified and capitalized on community business opportunities with effective networking.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Reduced churn rate by proactively identifying at-risk accounts and implementing retention strategies.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
District Manager; Consumer Sales
Verizon
03.2011 - 09.2011
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently with management teams to forge lasting relationships and assist in solving unique business problems.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
Bachelor of Science - Business Management
Strayer University
Herndon, VA01-2026
Associate of Arts - Business Administration
Strayer University
Herndon, VA03.2025
Skills
- Public Speaking
- Scheduling and Coordinating
- Budget Development
- Critical Thinking
- Coaching and Mentoring
- Project Management
- Team Leadership
- Hiring and Training
- Consultancy and Advisory
- Performance Tracking and Evaluations
Timeline
Director, Business Sales
Verizon
11.2020 - Current
Sr Trainer, Learning & Development
Verizon
10.2017 - 11.2020
Government Accounts Manager; Business Sales
Verizon
09.2011 - 10.2017
District Manager; Consumer Sales
Verizon
03.2011 - 09.2011
Bachelor of Science - Business Management
Strayer University
Associate of Arts - Business Administration
Strayer University
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