Angela Byrne
Healthcare Leader
Arvada,Colorado
Summary
Healthcare Leader Connoisseur focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Overview
12
12
years of professional experience
Work History
Director of Operations & Corporate Compliance
Colavria Hospitality
Denver, CO
08.2018 - Current
- Coach, and partner with 3 health care community Administrators to provide support, consultation, and hands on assistance to ensure successful operation of care communities (324 total units)
- In collaboration with executive team provide education to leadership on topics pertinent to strategic plan and business strategies to include: on-boarding, retention, recruiting, engagement, service excellence, regulations, employment law, reimbursement, etc.
- Assist with development of strategic plan objectives and initiatives by hosting retreats, brainstorming sessions, work groups and huddles
- Serve as advisor to Administrators and Interdisciplinary Team for development and implementation of quality assurance and performance improvement plans
- Create and apply ongoing training, education, and competencies as required under government's requirements of participation (ROPs)
- Developed and implemented onboarding program for executive level positions
- Assist in preparation of annual budgets and analyzing monthly projections and financial reports
- Assist with application, maintenance and compliance of government sponsored reimbursement programs (Medicaid, Medicare, OSHA)
- Participate in research and development of person directed care policies and procedures
- Model, teach, and utilize effective communication skills such as active listening, giving meaningful feedback, communicating ideas clearly, dealing with emotional behavior, conflict resolution, and understanding role of diversity in communication
- Identify staff educational needs, assist with developing programs, and coordinate education with leadership, interdisciplinary teams, and direct care staff as needed
- Oversee compliance program to include education, policy and procedure development, audits, investigations, and reports
- Lead emergency response committee and assist with staff safety programming and initiatives
- Provide 3rd party consulting services to outside entities
Human Resources Director
UHS- Centennial Peaks Hospital
Louisville, Colorado
05.2017 - 08.2018
- Oversaw all HR functions including recruitment, compensation, benefits, orientation/training, employee relations, investigations, diversity programming, workers' compensation, HRIS (Lawson) oversight and compliance
- Executive member of Service Excellence Team
- Provided professional level planning, reporting and analysis to support goals and objectives of organization
- Developed and implemented new hire orientation and onboarding programming
- Developed and implemented staffing plan to optimize recruitment and onboarding during expansion project (opened 2 new units in hospital)
- Worked with business development to enhance look of website and marketing materials to appeal to potential hires
- Worked with plant operations to improve look of hospital grounds and staff areas to increase moral and pride in ownership
- Hosted lunch and learns with staff and executive leaders to build trust
- Hosted “book club” with executive leadership team on various topics to include retention, emotional intelligence, team building, motivation and leadership drive
- Organized quarterly skills fairs
- Member of Quality Committee
- Provided expertise and recommendations to support management decisions
- Ensured HR activities complied with State and Federal laws, licensing and accreditation bodies, and facility contracts
- Oversaw safety programming and risk management initiatives
Licensed Nursing Home Administrator
Colavria Hospitality, Sandalwood
Wheat Ridge, Colorado
11.2010 - 05.2017
- Oversaw and orchestrated operations of 105 bed Rehabilitation and Skilled Nursing Community
- Mentored and coached diverse team of 13 department leaders and 80 direct care team members
- Oversaw Compliance and Investigative Program for community
- Recipient of Planetree Bronze Designation Award for implementing systems and programs advocating and encouraging resident centered care culture throughout community (Sandalwood was 1st of its kind to receive this designation in world)- this designation increased census and referrals to community as well as increased staff retention
- Recipient of nationally recognized Quality Award from American Healthcare Association for providing resident centered care (qualification criteria for award mirrors Malcolm Baldridge National Quality Award)
- Recipient of SHARPS certification through OSHA (this certification exempts organization from OSHA inspections)
- Awarded Cost Containment Certification annually (this program reduces worker's comp premiums for employer)
- Chaired community's Quality Assurance and Performance Improvement Committee
- Implemented and maintained Quality Management Programs to achieve community's 5 star status on Nursing Home Compare
- Successfully implemented and maintained succession plan for direct care and management staff - developed and promoted over 50 employees to higher positions within organization
- Developed “Sandalwood University” for managers- classes are held weekly and are designed to assure that managers are continuously learning about variety of topics pertinent to employment law and healthcare regulations
Education
Bachelor of Science - Business Administration
University of Colorado
Boulder, COSkills
Strategic planning and execution
Timeline
Director of Operations & Corporate Compliance
Colavria Hospitality
08.2018 - Current
Human Resources Director
UHS- Centennial Peaks Hospital
05.2017 - 08.2018
Licensed Nursing Home Administrator
Colavria Hospitality, Sandalwood
11.2010 - 05.2017
Bachelor of Science - Business Administration
University of Colorado
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